Associate Clinical Specialist CRM - Santa Cruz

About the role

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Responsibilities

• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provides troubleshooting support as requested
• Affirms completion of patient registration and any other required hospital documentation
• Manages consignment inventory and trunk inventory once obtained
• Maintains software on programmers throughout the district as directed
• Aids with managing daily coverage logistics as needed
• Edifies and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Aids in educating and training new Clinical Specialists and Sales Representatives post sign-off
• Parses market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Ongoing Technical Development: Stays up to date on new products, solutions, and patient management offerings; Completes all assigned training in a timely manner

Qualifications

• In order to be considered for this position, the following minimum qualifications must be evident on your resume:
• A High School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• An Associate degree PLUS a minimum 2 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• A Bachelor’s Degree

Skills

• Highly proficient in Microsoft tools and other business applications (i.e., SalesForce.com)
• Thorough working knowledge of medical terminology and the medical device industry
• Excellent customer service skills
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Excellent interpersonal, written/verbal communication skills
• Expertise with complex mathematical and scientific concepts
• Strong work ethic in accomplishing objectives of the position
• Ability to meet vendor credentialing requirements
• IBHRE certification (below Prin level – required for Prin level)

Physical Job Requirements

• Frequent required travel to customer clinics, hospitals and offsite meetings
• Continuous verbal and written communication
• Frequent 2- handed lifting of up to 40 lbs.
• Sitting, standing and/or walking for up to eight plus hours per day
• Environmental exposures include eye protection, infectious disease and radiation
• Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
• Frequent bending/stooping, squatting and balance
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
• Must be able to drive approximately 80% of the time within assigned territory
• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise
• CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management
• Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management
• Must have a valid driver's license and active vehicle insurance policy

Benefits

Learn more about our benefits here. In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.

Pay

The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

Schedule

Minimum travel of 10%