Associate Clinical Research Coordinator

ICON plc is a world-leading healthcare intelligence and clinical research organization. We foster an inclusive environment driving innovation and excellence, and welcome you to join us on our mission to shape the future of clinical development.

This role is with Accellacare, part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike.

About the role

Full-Time Onsite at Accellacare Duly Health & Care (Primary Site: 430 Warrenville Rd Lisle, IL 60532). Travel to sites in Lombard, Winfield, and Oak Lawn, IL is required.

Responsibilities

• Day-to-day coordination and administration of the clinical research site
• Ensure patient notes are ready for the following day's schedule
• Complete training on Clinical Trial Management System and maintain skills to update the database, complete participant reimbursement, capture referral source of participants, and create call lists to promote recruitment
• Ensure all study visits are scheduled appropriately and within visit windows determined by individual protocols
• Responsible for reception, answering calls, and placing appointment reminder calls to patients
• Ensure the site is a welcoming environment for patients and that patients are treated with dignity and privacy
• Support the Site Manager with services coordination such as vendor management, purchasing, and supply management
• Process patient payments and site-related invoices
• Assist the Clinical Research Coordinators with documentation and data entry/queries
• May assist with laboratory duties such as performing quality assurance review, restocking of supplies, and processing of specimens
• Assist the Clinical Research Coordinators or other staff members with creating and copying patient files for study closeout procedures

Requirements

• 6+ months of administrative or clerical experience
• Experience in a healthcare setting (preferred)
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
• Excellent communication and interpersonal skills, with the ability to interact professionally with study participants and colleagues
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and willingness to learn new software applications as needed
• Associates Degree

Schedule

Monday – Friday; 8:00am – 5:00pm (no weekends or holidays)

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who support well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others