Associate Clinical Application Analyst

Summary of Job Duties

The Associate Clinical Application Analyst acts under supervision and requires instruction and guidance. This position is responsible for production support, system implementation, and upgrades for IT Services. The Associate Clinical Application Analyst will maintain (with assistance from Senior Analysts) the creation/modification of security templates and sub-templates within the Epic applications. This position will work with other IT Services analysts to provision new users, transfer users, Workday students, shared security, and other miscellaneous user types, with a focus on handling the entire SER record process, including but not limited to setup, provisioning, modification, and termination of records.

Position participates in a 24x7 on-call rotation.

Qualifications

• Associate's degree in Information Technology, Healthcare, or related field plus 2 years of IT experience, clinical/operational experience, or any combination of the two
• High School diploma/GED plus 4 years of IT experience, clinical/operational experience, or any combination of the two required
• Required Certification: Epic Security Certification – Must currently be certified or obtain within 6 months of UAMS-sponsored training
• Preferred Qualification: Experience with two or more of the following: Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint software), SharePoint, Box

Responsibilities

• Consults with users to identify current operating procedures and clarify process objectives.
• Defines system and user workflows to illustrate the sequence of steps needed and describe logical operations involved.
• Converts user specifications into functional specifications.
• Aids in the development of implementation plans and advanced communication to all impacted stakeholders regarding scheduled system updates/upgrades.
• Adequately tests all system changes and builds to appropriately mitigate or eliminate system risks and adverse effects.
• Facilitates communication and acts as a primary liaison between teams, users, and vendors.
• Provides regular feedback to Team Lead and/or management on the status of work responsible for or assigned.
• Ensures co-workers and operational end users are notified of changes/additions to the software system.
• Shows understanding and is receptive to business needs conveyed by operations.
• Respects and follows governance processes, mandates, and associated tools.
• Able to clearly communicate and document system capabilities and constraints in response to change requests.
• Reviews and writes clear documentation to describe system processes, installation, and operating procedures.
• Aids in the development of training materials to meet educational requirements.
• Maintains appropriate documentation, audit trails, and change control in accordance with UAMS and IT Services’ policies and procedures.
• Uses cognitive reasoning skills, appropriate level of application knowledge, and experience to research problems in order to determine the root cause, potential solutions, and recommendations for resolution.
• Appropriately evaluates the relative priority of requests, keeping in mind factors such as patient safety, regulatory requirements, and deadlines, as well as the effectiveness of alternative interim solutions.
• Documents issues and initiates issue tracking.
• Reports problems or issues to software vendors or other departments as appropriate.
• Maintains clear communication with end users, as well as IT Services and operational leadership, to receive appropriate governance approvals and keep relevant stakeholders informed of issue status and expected resolution dates.
• Works within cross-functional teams and with end-users to achieve application integration to meet clinical needs.
• Works to continually develop and learn integration between applications.
• Shares knowledge with other team members, other teams, and operational stakeholders.
• Takes an active role in collaborating with system security team members in creating and maintaining role-based access specifications.
• Ensures that the application security structure meets organizational, regulatory, and audit requirements regarding segregation of duties, HIPAA, and the scope of practice.
• Completes assigned tasks associated with projects by the deadlines specified.
• Aids in complex application upgrade initiatives.
• Aids in the assessment and documentation of user needs.
• Aids in the investigation of solution options.
• Participates in the functional evaluation of new or upgraded software applications.
• May be asked to develop testing plans, organize, and lead testing groups that consist of users and other IT Services staff.
• Participate in the development and maintenance of appropriate documentation according to the upgrade Quality Testing policy, project management methodology, and other policies of IT Services and UAMS.
• Performs other duties as assigned.

Additional Information

• Salary Information: Commensurate with education and experience
• Required Documents to Apply: Resume
• Optional Documents: Special Instructions to Applicants
• Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions.
• All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact.
• Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check
• This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification).
• A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
• Constant Physical Activity: N/A
• Frequent Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking, Walking
• Occasional Physical Activity: Crawling, Crouching, Kneeling, Reaching, Stooping
• Benefits Eligible: Yes