Associate Clinical Admin Coordinator

About the Role

The Associate Clinical Admin Coordinator plays a key role in managing member intake and referral processes within a high-volume customer service environment. This position ensures efficient coordination between members, providers, and clinical teams, contributing to the timely delivery of healthcare services and supporting overall organizational health outcomes.

Responsibilities

• Manage intake of members and admission/discharge information post notification
• Coordinate with hospitals, clinics, facilities, and clinical teams to manage service requests
• Handle the referral process including intake and notification of cases
• Conduct triage, outreach, submission, and other non-clinical process steps
• Resolve inquiries from members and providers

Requirements

• High School Diploma or GED
• Minimum of 1 year customer service experience involving problem analysis and resolution
• At least 1 year of experience processing medical referrals, authorizations, or insurance-related care coordination
• Basic proficiency with Microsoft Office
• Working knowledge of ICD 9/10 and CPT coding

Preferred Qualifications

• Experience in healthcare industry and health insurance
• Familiarity with Medicare and/or Medicaid services
• Experience in customer outreach, call centers, or medical assistance
• Clerical or administrative support experience
• Strong communication, problem-solving, and de-escalation skills
• Ability to manage multiple tasks in a fast-paced environment
• Bilingual in English and Spanish (verbal and written)

Pay

Hourly pay range from $16.00 to $29.00 based on full-time employment. Compensation is influenced by factors including local labor markets, education, experience, and certifications.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution