Associate Client Support Consultant - Bilingual

About the role

Are you a customer service professional who enjoys solving client challenges in a fast-paced, collaborative environment? As an Associate Client Support Consultant, you will leverage ADP's training programs and service guidelines to help clients work smarter and fuel their business success.

Responsibilities

• Serve as a consultant in servicing ADP's products and technologies
• Use a breadth of expertise to help ADP's clients and solve problems taking a broad perspective to identify solutions
• Work to resolve issues and provide solutions
• Build relationships with clients over the phone and leverage knowledge of ADP's products and services to provide solutions and help build clients' understanding of product value
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions based on client input or experience

Requirements

• Fluent in both English and Spanish
• At least one year in a customer service environment
• Bachelor's Degree or equivalent in education and experience
• A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience

Qualifications

• Proven ability to produce positive results
• Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• Strong client relationship-building skills
• Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both classroom and hands-on environments
• Ability to learn and apply basic concepts in new situations
• Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
• Demonstrated organizational skills including multi-tasking, setting priorities, and following up promptly
• Proficiency in the latest web technologies and working knowledge of various operating systems
• Ability to work in a team environment as well as independently while making sound decisions
• Good knowledge of industry tools
• Excellent analytical and time management skills
• Excellent communication skills both verbal and written

Pay

USD $17.02 - USD $30.14 / Year

Schedule

Hybrid — working in the office 3 days per week and from home 2 days per week

Benefits

• Medical, Dental, Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off