Client Support - Associate

About the role

Client Support Associate located in Greensburg, PA 15601. Duration: 3 months, with strong potential to extend. Work arrangement: Onsite; local travel may be required.

Responsibilities

• Provide frontline technical support, resolving incidents and service requests through approved ITSM tools.
• Install, configure, maintain, and troubleshoot Windows desktops, laptops, hardware, software, printers, and peripherals.
• Support iOS and Android devices, Microsoft Office applications, and remote users.
• Assist with employee onboarding, equipment deployment, technology refreshes, and IT asset management.
• Help set up and troubleshoot audio/video conferencing technology and meeting rooms.
• Coordinate with internal teams and vendors to drive timely issue resolution.
• Maintain clear documentation and accurate inventory records.
• Follow established change management, security, and service procedures.

Requirements

• At least 5 years of hands-on experience supporting enterprise IT environments.
• Strong Windows desktop administration and troubleshooting skills.
• Experience installing, configuring, and repairing PC hardware.
• Background supporting desktops, laptops, printers, and other peripherals.
• Experience supporting iOS and Android mobile devices.
• Proficiency with Microsoft Office applications.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work onsite in Greensburg and travel locally when needed.