Client Support Associate
Aculabs Inc. · East Brunswick, NJ · 1 wk ago
OTHRFull-time
About the Company
Aculabs is a leading provider of laboratory services to long-term care facilities across the Mid-Atlantic region. Family-owned and operated since 1972, we take pride in delivering quality service and building lasting client relationships.
Schedule
Monday to Friday 7:00 am - 3:30 pm
Responsibilities
- Greet and assist visitors as required
- Answers phone calls in a timely and professional manner
- Investigates and resolves client questions concerns
- Document client interactions within our CRM system
- Develop strong knowledge of our Dispatch System to resolve client inquiries
Requirements
- Strong organizational skills and ability to multitask
- Proficiency in Google Workspace (Docs, Sheets, Slides, Gmail) and Microsoft Suite
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- High School Diploma or equivalent
- Experience as a telephone operator and/or customer service representative (Preferred)
Benefits
- Health insurance
- Paid time off
- Retirement benefits