Associate Client Success Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community, and enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social, and search syndication network. We make it easy for brands and retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia, and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK!

Responsibilities

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, with a priority on value realization and revenue retention.
• Promote new feature adoption when relevant.
• Monitor and manage client health by identifying trends, documenting opportunities, and working with cross-functional team members to mitigate risk and drive successful client outcomes.
• Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions.
• Leverage internal software solutions including Salesforce, Gainsight, and Gong to manage workload.
• Partner internally with cross-functional teams (Sales, Implementation, Technical teams) to ensure a unified, value-based approach in high-stakes meetings.
• Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
• Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

Requirements

• Bachelor’s degree and 1+ year of experience in a client-facing role (account management, client success, sales) preferred.
• Bonus points for experience in marketing SaaS.
• Positive, self-starter attitude with a knack for creative problem-solving.
• Customer-centric: you keep the best interest of clients in everything you do.
• Fluent in English with strong communication skills (oral and written).
• Skillful in time management, organization, and prioritization.
• Sufficient in meeting deadlines and expectations with minimal supervision.
• Passion for your work and team.

Benefits

• Customer is key: We see our own success through our customers’ outcomes. We approach every situation with a customer-first mindset.
• Transparency & Integrity Builds Trust: We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
• Passionate Pursuit of Performance: Our energy is contagious because we hire for passion, drive, and curiosity. We love what we do and are laser-focused on our mission.
• Innovation over Imitation: We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
• Stronger Together: We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company, we build a stronger community.

Want to see our culture in action? Explore our global LinkedIn Life Page, Life at Bazaarvoice to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices.

Pay

At Bazaarvoice, we carefully consider multiple factors when determining compensation. The expected base salary for this position is based on Bazaarvoice's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level.