Associate Client Success Manager

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community, and enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social, and search syndication network. We make it easy for brands and retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

About the role

As an Associate Client Success Manager, you’ll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.

Responsibilities

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, with a priority on value realization and revenue retention.
• Promote new feature adoption when relevant.
• Monitor and manage client health by identifying trends, documenting opportunities, and working with cross-functional team members to mitigate risk and drive successful client outcomes.
• Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions.
• Leverage internal software solutions including Salesforce, Gainsight, and Gong to manage workload.
• Partner internally with cross-functional teams (Sales, Implementation, Technical teams) to ensure a unified, value-based approach in high-stakes meetings.
• Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
• Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

Requirements

• Bachelor’s degree and 1+ year of experience in a client-facing role (account management, client success, sales) preferred.
• Bonus points for experience in marketing SaaS.
• Positive, self-starter attitude with a knack for creative problem solving.
• Customer-centric: you keep the best interest of clients in everything you do.
• Fluent in English with strong communication skills (oral and written).
• Skillful in time management, organization, and prioritization.
• Sufficient in meeting deadlines and expectations with minimal supervision.
• Passion for your work and your team.

Benefits

• Customer is key: We see our own success through our customers’ outcomes. We approach every situation with a customer-first mindset.
• Transparency & Integrity Builds Trust: We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
• Passionate Pursuit of Performance: Our energy is contagious, because we hire for passion, drive, and curiosity. We love what we do, and because we’re laser-focused on our mission.
• Innovation over Imitation: We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
• Stronger Together: We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company, we build a stronger community.

Explore our global LinkedIn Life Page, Life at Bazaarvoice to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices.

Pay

Bazaarvoice expects the base salary for this position to be in a competitive range based on geographic location, work experience, market conditions, education/training, and skill level. Your recruiter can share more about the salary range and total compensation package during the hiring process.