Associate Client Service Manager - Employee Benefits

About the Role

Provide support to clients for an assigned book of business in the Columbus market. Collaborate with internal resources to ensure client needs are met, producing a positive experience and client retention. The book of business may vary based on complexity and number of accounts.

Responsibilities

• With guidance, serve as the primary service contact to clients for a low to moderately complex assigned book of business, including oversight of all client servicing needs, team engagement, responsiveness, deadlines, and escalation needs.
• Onboard new clients in collaboration with staff to ensure thorough and accurate information meets agency standards.
• Manage the client renewal process, ensuring all necessary activities are completed with appropriate timing and quality standards.
• Participate in ongoing relationship development with clients, carrier partners, resources, and internal teams to strengthen relationships and promote long-term partnerships.
• Support more senior staff on larger or more complex accounts to identify, design, communicate, and implement cost-effective solutions to cover risk appropriately. This includes pre-qualifying, reviewing, identifying, and procuring coverages, as well as gathering business intelligence and managing or assisting with risk assessment.
• Serve as a back-up at all support levels as needed.
• With guidance, manage Client Engagement Strategy (CES) compliance for assigned clients.
• Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
• Perform other duties and special projects as requested.

Requirements

• Bachelor’s degree in business, insurance, risk management, or a related field of study. Equivalent combination of education and work experience may be considered.
• Two or more years of insurance client service experience.
• Active Life & Health License or the ability to obtain within 90 days of employment.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• Excellent attention to detail, oral and written communication skills.
• Ability to work well in a team environment.

About Hylant

Since 1935, Hylant has been a family-owned insurance brokerage built on relationships, trust, and a people-first mindset. We believe great work is rooted in understanding people—our clients, our communities, and each other—and delivering thoughtful solutions that rise above the expected. At Hylant, you’re more than an employee; you’re part of a team that treats one another like family and works together to make a meaningful impact.