Associate Client Service Manager - Employee Benefits

About the role

The Associate Client Service Manager will provide support to clients for an assigned book of business. In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention. This is a hybrid position with opportunity to work in office as well as at home and is preferred to be based out of Orlando, Jacksonville or Atlanta.

Responsibilities

• Execute on client service needs, team engagement, responsiveness, deadlines and escalation needs.
• Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards.
• Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
• Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
• Serve as a back-up at all support levels as needed.
• Manage Client Engagement Strategy (CES) compliance for assigned clients.
• Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
• Perform other duties and special projects as requested.

Requirements

• Bachelor’s degree in business, insurance, risk management, or related field of study.
• Two (2) or more years of insurance client service experience.
• Active Life & Health License or the ability to obtain within 90 days of employment.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• Background in communications or marketing highly desired.
• Excellent attention to detail, oral and written communication skills.
• Ability to work well in a team environment.

Qualifications

Equivalent combination of education and work experience may be considered.

Skills

• Excellent communication skills.
• Attention to detail.
• Team player.

Benefits

Hylant is a multi-year recipient of Best Places to Work in Insurance, offering a comprehensive benefits package including health, dental, vision, life insurance, and retirement plans.

Pay

Compensation is commensurate with experience.

Schedule

This is a hybrid position with the option to work from home or in-office.