Associate, Client Processing II

About the role

This role is located in Pittsburgh and involves making an impact by providing quality, complex client service and support to internal and external clients daily, performing complex operational tasks, serving as the primary point of contact for clients, maintaining correspondent accounts in compliance with applicable regulations and policies, and ensuring regulatory compliance while minimizing exposure related to assigned processing tasks.

Responsibilities

• Apply expertise and judgement in providing quality, complex client service and support to internal and external clients daily, including phone interaction, problem resolution, transaction processing (STP and manual), reconciliations, accounting services, and timely updates to client accounts.
• Perform complex operational tasks in a product or functional area, including independent analysis and policy interpretation, and manual processing of updates to client accounts or company records.
• Serve as the primary point of contact for clients, executing all correspondent requisites accurately and timely with an understanding of the underlying business and specific client needs.
• Maintain correspondent accounts in compliance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.

Requirements

• A high school/secondary school diploma or equivalent combination of education and experience required; a bachelor’s degree preferred.
• 2-3 years of total work experience preferred.
• Applicable local/regional licenses or certifications as required by the business.

Qualifications

• High school/secondary school diploma or equivalent combination of education and experience required; Bachelor’s degree preferred.

Skills

• Expertise in providing quality, complex client service and support.
• Ability to perform complex operational tasks independently.
• Strong communication and problem-solving skills.
• Understanding of relevant regulations and policies.

Benefits

• Highest competitive compensation package.
• Access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals.
• Generous paid leaves, including paid volunteer time.
• Various paid time off benefits, such as vacation and sick time.
• Eligibility for an annual discretionary incentive award.
• Participation in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn Here’s a Few Of Our Recent Awards: America’s Most Innovative Companies, Fortune, 2025World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits And Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.