Associate Client Operations Manager
About Stylitics
Stylitics is a retail AI platform that powers real-world, repeatable success for dozens of enterprise retailers. More than 100 million shoppers each month engage with our AI-driven outfitting, product discovery, and personalization experiences across e-commerce, apps, email, and stores. The platform is built on more than 10 years of retail data, workflows, tools, experts, and QA systems, ensuring safe, brand-right, production-ready AI at scale. Retailers trust Stylitics to elevate customer experience, drive revenue, and bring proven AI use cases to life.
About the Role
We are seeking a solution-minded, creative, detail-obsessed, and collaborative individual to join our Client Operations team. This partially client-facing role involves supporting top fashion brands and retailers in delivering outfitting across their e-commerce and in-store experiences. Key responsibilities include leading client projects, delivering exceptional program support, and overseeing styling programs.
Responsibilities
- Lead client projects to ensure successful and on-time launches
- Deliver an exceptional level of program support to clients
- Develop and deploy initiatives to continuously improve the Client Operations process, workflow, and communication
- Oversee all styling programs for clients and help to improve and expand their impact
- Communicate and collaborate effectively with the Client Success, Styling, Image Editing, and Integration teams to define and meet client requirements
- Work closely with the Product and Engineering teams to ensure clients are optimizing our latest features and products
- Create and manage documentation for clients to organize processes
- Oversee image editing quality and delivery for clients
- Maintain a level of excellence across documentation, organization, requirement-gathering, and delivery
- Participate in developing new business strategies and experiences for clients
- Support and educate broader teams within the company relating to Styling, Image Editing, and Integration processes and best practices
Requirements
- BA/BS degree from an accredited college or university
- 1-4 years experience supporting clients or within operations
- Ability to lead projects with detailed requirements and meet tight deadlines
- Multi-tasker who proactively seeks out opportunities to support the team
- Highly organized and detail-oriented
- Solution-oriented and analytics-minded
- Leader mindset: flexible, prioritizes continuous improvement, sees self as working day to day in an environment and culture driven by our values
Nice-to-Have Qualifications
- Experience within fashion or retail
- Client facing experience
- Past experience working in a 'Start-Up' environment
- Experience managing a direct report or team
- Interest in learning or past experience working closely with engineering teams and/or on product design
Benefits
- Vision and dental insurance options that are fully covered by us
- Caregivers plan
- Medical plan coverage, with options that start at no cost to you
- Competitive salary along with career planning for the future
- Stock options in a company that is growing rapidly and successfully
- Commuter benefits program
- Company matched 401k plan to help plan for your future
- Generous paid time off policies
- Work events - both virtual and in person
- Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well-being needs
Pay
The compensation amount for this role is targeted at $60,000 - $65,000. The final offer also takes into account other factors of a total compensation package. Please note that the range is being shared in good faith and is subject to modification based on changing market and business conditions.