Associate Client Manager

Responsibilities

• Client Support & Execution Management
• Manage day-to-day responsibilities for assigned known clients.
• Track key metrics, promotion performance, and execution progress.
• Avoid gaps in execution and ensure high-quality delivery of programs, promotions, and field execution.
• Prepare and deliver weekly and monthly client reports summarizing activity, performance, insights, and recommended actions.
• Conduct post-promotion analysis, category reviews, and performance recaps.
• Support new program launches by developing instructions, surveys, store lists, and supporting documentation.
• Create and manage Service Orders (SOs), ensuring accuracy, completeness, and timely updates.
• Maintain service schedules, execution timelines, and reporting cadence across assigned programs.
• Coordinate fulfillment and shipping needs related to promotions, displays, inventory, and materials.
• Assist in coordination of special projects, promotions, and client events, including communication, logistics, and reporting.
• Support program rollouts, updates, and execution requirements for retail initiatives.
• Other assigned duties.

Qualifications

• High School diploma/GED.
• Bachelor’s Degree required.
• 1+ year of experience in Sales, Marketing, or Sales Support.
• Understanding of sales processes, promotions, and client management fundamentals.
• Experience with reporting tools, data analysis, and syndicated data (IRI/Nielsen preferred).
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities and meet deadlines.

Core Competencies

• Strong communication and interpersonal skills.
• Analytical thinking and problem-solving.
• Time management and prioritization.
• Attention to detail and execution excellence.
• Client-focused mindset with a proactive approach.
• Strong interpersonal and highly developed writing skills; acute attention to detail.

About Us

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone.

Employer Description

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