Associate Client Manager

Responsibilities

• Client Support & Execution Management
• Manage day-to-day responsibilities for assigned known clients.
• Support Business Manager and client teams through execution tracking, reporting, and tactical communication.
• Track key metrics, promotion performance, and execution progress.
• Aid in promotion planning, execution tracking, and post-promotion analysis.
• Prepare and deliver weekly and monthly client reports summarizing activity, performance, insights, and recommended actions.
• Conduct post-promotion analysis, category reviews, and performance recaps.
• Translate data (IRI/Nielsen and internal reporting) into actionable insights for clients and internal stakeholders.
• Project & Program Coordination
• Create and manage Service Orders (SOs).
• Maintain service schedules, execution timelines, and reporting cadence across assigned programs.
• Track project deliverables and ensure execution aligns with client expectations and timelines.
• Quality Control & Execution Oversight
• Review field execution submissions (photos, reports, scoring) to ensure compliance and quality standards are met.
• Identify issues, escalate as needed, and track through resolution.
• Ensure consistent execution across markets and programs.
• Client & Stakeholder Communication
• Maintain regular communication with clients, field teams, and internal partners through email, calls, and collaboration tools.
• Respond to client and retailer inquiries or escalations in a timely and professional manner.
• Provide clear updates on performance, risks, and opportunities.
• Logistics & Operational Support
• Coordinate fulfillment and shipping needs related to promotions, displays, inventory, and materials.
• Support inventory tracking and ensure materials are properly allocated and delivered.
• Partner with internal logistics and warehouse teams to maintain execution readiness.
• Special Projects & Promotions
• Assist in coordination of special projects, promotions, and client events, including communication, logistics, and reporting.
• Support program rollouts, updates, and execution requirements for retail initiatives.
• Other assigned duties.

  Qualifications

  • High School diploma/GED.
  • Bachelor’s Degree required.
  • 1+ year of experience in Sales, Marketing, or Sales Support.
  • Understanding of sales processes, promotions, and client management fundamentals.
  • Experience with reporting tools, data analysis, and syndicated data (IRI/Nielsen preferred).
  • Strong organizational and project coordination skills.
  • Ability to manage multiple priorities and meet deadlines.

  Core Competencies

  • Strong communication and interpersonal skills.
  • Analytical thinking and problem-solving.
  • Time management and prioritization.
  • Attention to detail and execution excellence.
  • Client-focused mindset with a proactive approach.
  • Strong interpersonal and highly developed writing skills; acute attention to detail.

  About Us

  Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone.

  Employer Description

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