Associate, Client Enablement

About the role

The Client Enablement (CE) team at Airwallex is responsible for building a seamless customer product onboarding and configuration experience for Airwallex customers across the US and globally. This role is based in San Francisco, CA.

Responsibilities

• Work with account executives to amend Airwallex account pricings per the commercial team's request.
• Co-work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs.
• Collaborate closely with commercial, operations, and product teams to gather, evaluate, and summarize improvement opportunities within platform client onboarding processes.
• Develop and manage on-shore functional programs and projects that enable US operational and organizational goals.
• Maintain and update customer account settings and pricing throughout the lifecycle of their relationship with Airwallex, ensuring accuracy and consistency across configurations.

Requirements

• 5 years of experience in the payment industry or operations at a technology company.
• Ability to rapidly understand new products and demonstrate adaptive problem-solving skills.
• Strong communication skills and customer service consciousness.
• Attention to detail with strong follow-up and good judgment.
• A strong team player who thrives working in close collaboration with other teams across time zones.

Qualifications

• Experience in configuring pricing and account capabilities.
• Experience in collaborating with cross-functional teams.
• Experience in managing and updating customer account settings and pricing.

Skills

• Strong understanding of payment systems and processes.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.

Benefits

• Competitive compensation range of $100K - $130K.
• Flexible work arrangements.
• Health and wellness benefits.
• Professional development opportunities.
• Employee recognition and rewards program.

Pay

• $100K - $130K

Schedule

• Full-time