Associate Claims Specialist | Physical Damage

About the role

Locations: Boise, ID or South Sioux City, NE. Great West is seeking an Associate Claims Specialist to join our Physical Damage and Cargo team. This entry-level opportunity offers extensive training, hands-on experience, and the chance to develop expertise in a specialized area of the trucking insurance industry. In this role, you'll investigate and resolve physical damage claims while helping customers navigate the claims process during challenging situations. Build a career protecting the trucking industry while developing valuable claims expertise. If you're looking for a career with professional growth, excellent training, and meaningful work, this is the job for you!

Responsibilities

• Investigate and document accident details involving commercial vehicles and cargo losses.
• Review policy coverage and determine applicable physical damage and cargo benefits.
• Guide insureds through the claims process, including coordinating towing, recovery, cargo transfers, and repair services.
• Gather and review repair estimates, cargo evaluations, photographs, and other claim documentation.
• Establish appropriate claim reserves based on damages, exposures, and policy provisions.
• Work with independent adjusters to obtain inspections, photographs, and other necessary information.
• Collaborate with attorneys and other business partners to address coverage concerns and resolve claim issues.
• Negotiate settlements and issue timely claim payments.
• Identify subrogation and salvage opportunities.
• Maintain accurate documentation and ensure compliance with company standards and industry regulations.
• Participate in an after-hours rotation to assist with emergency physical damage and cargo loss reports.
• Coordinate towing, recovery, and cargo transfer arrangements when necessary.

Requirements

• Bachelor's degree or equivalent required.
• Previous claims experience, commercial insurance knowledge, or trucking industry exposure preferred but not required.

Skills

• Strong problem-solving, investigation, and decision-making skills.
• Excellent written and verbal communication abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong customer service mindset with a commitment to helping others.
• Detail-oriented with solid organizational and documentation skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Willingness to participate in ongoing professional development and training.

Benefits

• Competitive compensation package.
• Comprehensive benefits.
• Opportunities for advancement.
• Collaborative culture where employees can thrive.
• On-the-job training to build technical claims expertise and confidence.
• Work alongside experienced