Claims Specialist | Physical Damage

About the Role

As a Claims Specialist, you will investigate, evaluate, negotiate, and resolve physical damage and cargo claims while delivering outstanding service to our insureds. This role requires strong analytical, communication, and negotiation skills to ensure fair claim resolution, compliance with industry standards, and a positive customer experience.

Responsibilities

• Investigate and adjust physical damage and cargo claims.
• Review policy coverage and determine liability.
• Guide customers through the claims process, including towing, cargo transfers, and repair coordination.
• Gather and evaluate estimates, damage documentation, and other claim-related information.
• Establish claim reserves and maintain accurate file documentation.
• Work with independent adjusters, repair facilities, attorneys, and other stakeholders to resolve claims efficiently.
• Negotiate settlements, issue payments, and identify subrogation and salvage opportunities.
• Participate in an after-hours on-call rotation for emergency physical damage and cargo losses.
• Perform other duties and projects as assigned.

Qualifications

Required

• Bachelor's degree or equivalent combination of education and related experience.
• Strong communication, negotiation, and customer service skills.
• Ability to analyze facts, evaluate damages, and make sound claim decisions.
• Ability to participate in an evening and weekend on-call rotation.

Preferred

• Experience handling physical damage, cargo, auto, transportation, or commercial claims.
• Knowledge of insurance policy coverage and claims handling practices.
• Industry designations such as AIC, CPCU, or similar certifications.

Skills

• Strong investigative and analytical skills with a passion for solving complex problems.
• Clear and professional communication with customers, vendors, attorneys, and internal partners.
• Confidence in negotiating and making sound decisions in a fast-paced environment.
• Highly organized with the ability to manage multiple claims and competing priorities.
• Attention to detail and thorough, accurate claim documentation.
• Customer-focused with a commitment to delivering fair, timely claim resolutions.
• Ability to work independently while collaborating effectively with team members and business partners.
• Calm and adaptable when handling urgent or sensitive claim situations.

About Us

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or driving innovation, your contributions matter.