Associate Claim Specialist

About MEMIC

MEMIC’s mission is to improve workers’ compensation insurance through compassionate service, trusted partnerships, and a focus on workplace safety. Core values—Be Conscientious, Be an Expert, Be a Partner, Be Curious, and Be Transparent—guide all actions.

Job Overview

This position is in-person to start then can transition to hybrid. Join MEMIC as an Associate Claim Specialist and contribute to fair, accurate, and compassionate claims resolution.

Key Responsibilities

• Investigate, evaluate, and resolve medical-only claims and low-complexity lost time claims.
• Serve as a point of contact for insureds, injured workers, agents, brokers, attorneys, and other stakeholders to gather necessary information and provide timely updates.
• Administer medical and indemnity benefits in compliance with state workers’ compensation statutes and MEMIC’s best practices.
• Maintain organized and high-quality claim files in accordance with company policies and procedures.
• Implement Managed Care strategies, coordinate rehabilitation plans, process medical bills, and monitor case progress.
• Interact with state and federal boards and commissions to ensure proper reserves and compliance with laws and regulations.
• Ongoing Learning: Stay updated on state laws and workers’ compensation trends through MEMIC-provided training and external certifications like WCP or Claims Law (AEI).

Qualifications

• Comprehensive on-the-job training provided by MEMIC.
• Strong attention to detail and excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word and Excel).
• Self-motivated, flexible, and capable of managing time and priorities effectively.
• Ability to collaborate and build relationships with cross-functional teams.
• Valid driver’s license required (must obtain required adjuster licenses within six months of hire).

Why Join MEMIC?

• Health & Wellness: Health, dental, and vision insurance, plus access to a fitness center (Maine office only) or reimbursement.
• Financial Security: 401(k) retirement plan with up to 6% match, profit sharing, and life insurance.
• Paid Time Off: Four weeks of PTO and 11 paid holidays.
• Education & Career Growth: Student loan paydown assistance, tuition reimbursement, and professional development opportunities.
• Work-Life Balance: Flexible schedules, sit-stand desks, and paid volunteer days.

Benefits

MEMIC offers an exceptional benefits package to support your well-being and professional development, including:

• Health, dental, and vision insurance.
• Access to a fitness center (Maine office only) or reimbursement.
• 401(k) retirement plan with up to 6% match.
• Profit sharing.
• Life insurance.
• Four weeks of PTO and 11 paid holidays.
• Student loan paydown assistance.
• Tuition reimbursement.
• Professional development opportunities.
• Flexible schedules.
• Sit-stand desks.
• Paid volunteer days.

Equal Opportunity Employer

MEMIC is an equal opportunity employer encouraging diversity in the workplace. MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law.