Associate Claims Analyst

Responsibilities

• Confirms coverage of personal property claims by reviewing policies and documents submitted in support of claims.
• Analyzes coverage and communicates coverage positions.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages.
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.
• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager.
• Maintains accurate system data and documentation by collecting, recording, analyzing and summarizing information.
• Negotiates and settles claims either directly or indirectly.
• Prepares reports by collecting and summarizing information.
• Identifies subrogation opportunities and fraud potential and makes appropriate referrals.

Qualifications

• Strong emphasis on customer service to both internal and external customers is a major focus for this role particularly as it relates to service to our insureds.
• Participates in special projects or assists other team members as requested.
• May be asked to take on higher complexity claims as needed.

Education and Certification

• Must be eligible to receive claims adjuster license.
• Successful completion of basic insurance courses or achievement of industry designations.

Work Experience

• Knowledge of insurance industry or claims handling preferred, or Successful completion of 2 years as a Claims Technician or in another industry support role.