Associate Case Manager/Case Manager - Workforce Development

About the role

VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. Our purpose is to provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

Responsibilities

• Interviews applicants/clients and assists them in understanding and completing all required paperwork; assesses applicants for any employment barriers.
• Affords clients an Individualized Plan (IP), assessing, resolving, and removing any possible employment barriers.
• Advises clients on job development, training, and post-employment services.
• Maintains clients' progress toward meeting IP requirements and goals using case management techniques.
• Identifies required resources and develops an effective work plan; confers with others as appropriate.
• Correctly and effectively documents work activities in program systems/databases.
• Cultivates relationships with community partners, encourages the use of the organization's services and programs, and reinforces the organization's position as a premier workforce training and development operation.
• Acquires and maintains a highly technical working knowledge of relevant laws, regulations, practices, theories, policies, standards, and protocols for applicable programs.
• Participates in special projects through committee involvement and program protocols.
• Prepares paperwork, data entry functions, and other processes in accordance with applicable rules, regulations, and policies; ensures accuracy and completion of case management duties in a timely manner.
• Maintains clients' work activity engagement and imposes sanction process if required.
• May coordinate the process for applicants/clients to obtain assistance through community support services, childcare, and other resources.
• Based on assignment, verifies public assistance eligibility factors through home visits and record assessment, and determines eligibility for various services.
• Reviews client eligibility, calculates eligibility, and investigates for child support, social security, and unemployment payments; assists clients in completing necessary paperwork to obtain outside income through these agencies.
• Attends and participates in training and educational workshops.
• Performs other duties as required.

Qualifications

• Knowledge of applicable rules, regulations, and procedures.
• Knowledge of community assistance resources and agencies.
• High level of interpersonal skills and integrity to handle sensitive and confidential situations and information.
• Excellent customer service skills.
• Proficient in Microsoft Office software: Word, Excel, PowerPoint, Outlook, etc.
• Ability to build strong working relationships, internal and external to the organization.
• Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to communicate and work effectively with co-workers, employees, clients, other agencies, and the public.
• Ability to handle complaints and disputes showing empathy and understanding to achieve resolution.
• Ability to use standard office equipment including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

Requirements

• High school diploma or equivalent education.
• Three years of administrative or customer service experience.
• Associate’s degree in a related field may substitute for one year of the required experience.
• Bachelor’s degree in a related field may substitute for two years of the required experience.
• One year of case management or related experience.

Skills

• Knowledge of applicable rules, regulations, and procedures.
• Knowledge of community assistance resources and agencies.
• High level of interpersonal skills and integrity to handle sensitive and confidential situations and information.
• Excellent customer service skills.
• Proficient in Microsoft Office software: Word, Excel, PowerPoint, Outlook, etc.
• Ability to build strong working relationships, internal and external to the organization.
• Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to communicate and work effectively with co-workers, employees, clients, other agencies, and the public.
• Ability to handle complaints and disputes showing empathy and understanding to achieve resolution.
• Ability to use standard office equipment including computer, fax machine, copier, and telephone.

Benefits

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm; subject to change. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Pay

• Salary Range: $44,910.00 - $65,130.00 annually
• Hiring Range: $47,800.00 - $51,800.00 annually
• Anticipated Hiring Rate: $48,848.80 annually
• Salary Range: $49,690.00 - $72,040.00 annually
• Hiring Range: $52,800.00 - $57,800.00 annually
• Anticipated Hiring Rate: $55,400.80 annually

Schedule

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm; subject to change.