Associate Branch Manager

Why Join Our Team?
Masters Transportation has been a leader in the commercial transportation industry for over 30 years. With one of the nation's largest fleets and locations across the U.S., we provide customized vehicle solutions to meet diverse organizational needs. Our services include sales, rentals, leasing, financing, and repairs, catering to industries such as education, hospitality, senior living, and camps. Driven by core values like excellence, integrity, and a solution-oriented mindset, we prioritize safety, quality, and customer satisfaction. As a trusted partner in mobility, we are committed to delivering unmatched expertise and tailored transportation solutions across the country.

Benefits

• Generous Paid Leave and 12 Paid Holidays
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long-term disability benefits
• 401(k) with company match
• Flexible Spending and Health Savings Accounts
• Discounts for travel, entertainment and more

Job Summary

The Associate Branch Manager supports the daily operations, customer service, fleet utilization, and team performance of a Master's Transportation rental branch. This role serves as a key leadership partner to the District Manager and helps ensure the successful execution of branch objectives related to revenue growth, customer satisfaction, fleet readiness, operational efficiency, and employee development. The Associate Branch Manager provides hands-on leadership across rental operations, transportation logistics, vehicle preparation, customer account management, and branch administration while maintaining Master's Transportation's commitment to delivering exceptional service and safe, reliable transportation solutions.

Essential Functions

• Assist in managing the day-to-day operations of the branch
• Ensure the branch operates efficiently and complies with company policies and procedures
• Maintain inventory, supplies, and equipment
• Ensure a high level of customer satisfaction by addressing customer needs and resolving issues
• Handle complex customer inquiries and complaints with professionalism and efficiency
• Foster a customer-focused environment and train staff on best practices in customer service
• Lead the recruiting, training, and supervision of branch staff
• Provide coaching and development opportunities to enhance team performance
• Schedule staff to ensure adequate coverage and manage time-off requests
• Conduct performance evaluations and provide constructive feedback
• Support the District Manager in developing and implementing sales strategies to achieve branch targets
• Promote branch services and products to meet customer needs
• Analyze sales data and customer feedback to identify opportunities for improvement
• Assist in organizing and participating in community events and marketing activities

Competencies

• Job Knowledge
• Quality
• Employee Development
• Dependability
• Time Management
• Customer Service
• Supervisory Responsibilities

Physical Demands

• Prolonged periods sitting at a desk and working on a computer, combined with periods of walking parking lot
• Must be able to lift up to 20 pounds at times

Required Education/Experience/Certifications

• Bachelor’s degree in Business Administration or equivalent experience
• Valid, unrestricted driver's license required
• Proficiency in Microsoft Office products, particularly Outlook, Teams, and Excel
• 1-3 years in a management or supervisory role
• 1-3 years of experience in an administrative and client-facing role