Associate, Behavior Portfolio

About the role

The Behavior Portfolio Associate is responsible for creating and developing behavior-based courses, specifically in communications, inclusive diversity, and performance management. This role works closely with Learning Partners, subject matter experts (SMEs), and delivery teams to ensure that training programs are aligned with the organization's goals and needs.

Responsibilities

• Partner with internal teams, including Learning Partners, subject matter experts (SMEs), and delivery teams to ensure the effective design, development, and evaluation of behavior-focused training programs.
• Collaborate with Learning Partners and team to support identification and prioritization of behavior-based training needs across the organization, particularly addressing business and performance challenges.
• Apply best practices and support the identification of effective blended learning approaches to address identified behavior-related performance challenges, ensuring the solutions align with business objectives.
• Aid in developing design proposals, proof-of-concept prototypes, and Statements of Work (SOW) in partnership with business stakeholders, incorporating feedback from intended course users to align with the organization’s behavior-focused learning needs.
• Assist in refining and managing the processes, methodologies, and tools for creating, organizing, delivering, and evaluating behavior-focused learning content, ensuring it aligns with business goals and objectives.
• Support the ongoing maintenance and updating of the behavior-focused course catalog to reflect current offerings and ensure alignment with evolving business needs and priorities.
• Design and develop behavior-focused learning content, ensuring alignment with defined learning objectives. Evaluate the effectiveness of each program, attending courses as needed, and use insights to recommend areas for improvement.
• Support the assessment and revision of existing behavior-focused learning solutions to enhance impact.
• Contribute to the creation and curation of various learning assets (e.g., digital media, print materials, graphics) using resources from internal teams and external vendors such as graphic designers and media specialists.
• Ensure adherence to design principles and project timelines, delivering learning initiatives on time and in line with project specifications and plans.
• Work directly with SMEs to develop and review content, ensuring accuracy and relevance to behavior-focused objectives.
• Apply instructional design principles to create engaging, effective learning experiences, utilizing multimedia resources where appropriate to enhance learner engagement and knowledge retention.
• Coordinate with content vendors and leverage development tools (e.g., Articulate, video editing software) to produce high quality learning materials.
• Work with the delivery team to kick off new courses, ensuring readiness and alignment with portfolio objectives.
• Provide on-site or remote support during course conducts, as needed, to ensure a seamless training experience and to evaluate course effectiveness.
• Continuously improve personal professional development to stay current with trends and best practices in behavior-based learning, ensuring A&M’s training solutions are innovative and impactful.

Qualifications

• Bachelor's degree in education, human resources, instructional design, business administration, or a related field.
• 2-4 years in learning and development, with a focus on managing behavior-focused learning programs in communications, inclusive diversity, and performance management, ideally within a professional services environment.
• Understanding of instructional design principles, with some experience supporting the development and implementation of behavior-based learning programs.
• Strong project management skills with the ability to manage multiple tasks simultaneously. Experience managing content libraries and ensuring effective version control, accessibility, and integration of behavior-focused learning materials.
• Strong analytical skills, including the ability to evaluate learning effectiveness through data analysis and apply insights to drive improvements in behavior-based learning programs.
• Excellent communication skills, with experience collaborating across teams, managing vendor relationships, and engaging with stakeholders at various levels within the organization.
• Strong organizational skills with the ability to independently manage multiple learning projects, meet deadlines, and adapt to shifting priorities in a dynamic, fast-paced environment.
• Experience within a professional services or consulting environment is a plus.