Associate Banker II - Deerfield Beach/10th Street (Bilingual Spanish/Portuguese Preferred)

Work Location: Deerfield Beach, Florida, United States of America. Full-time position, 40 hours per week.

About the Role

This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, you will deliver everyday banking and support consumer product needs by building meaningful relationships with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD’s risk and regulatory standards.

Responsibilities

• Combine transactional excellence with the capability to help clients find the right solutions through needs-based engagement.
• Deliver everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations to help them understand their options and connect them to appropriate partners.
• Serve as the first point of contact for clients, acting as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high-touch client experience.
• Perform accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities to help clients reach their financial goals.
• Refer clients to appropriate partners to help them achieve their financial objectives.
• Demonstrate broad knowledge of banking products and services to utilize insights, tools, and resources for evaluating and recommending client solutions.
• Engage in inbound and outbound acquisition efforts, recognizing client needs and initiating appropriate referrals to specialists to deepen client relationships.
• Perform and decide on a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures; escalate non-standard issues internally.
• Address routine requests requiring minimal discretion and serve as an escalation point as needed.

Client Accountabilities

• Orchestrate the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for inquiries, issue resolution, and referrals.
• Serve as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Create personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being.
• Connect clients to specialists as needed to achieve long-term goals.
• Engage clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Shareholder Accountabilities

• Maintain compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client.
• Act as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements.
• Accurately verify client identification, maintain data integrity, and follow established authentication and documentation standards.
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately in accordance with policy and procedure.
• Act in accordance with TD's code of conduct and ethical standards in every decision.
• Protect TD's clients, colleagues, and the Bank by doing the right thing—own it, raise it, know it.

Employee/Team Accountabilities

• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning to TD’s Model, Brand, and Culture as a fully participating team member.
• Take accountability for outcomes and performance by participating in performance and development activities.
• Proactively share insights, lessons learned, and best practices across the team.
• Embrace different perspectives, backgrounds, and experiences.
• Model curiosity and seek out different perspectives to foster a growth mindset.
• Collaborate with team members to contribute to the success of the team and organization.

Requirements

• High school diploma or GED.
• 1+ years of demonstrated experience working with clients (volunteering, education, or military experience included).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.
• Notary License preferred.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Frequent (34-66%)
• Standing: Frequent (34-66%)
• Walking: Frequent (34-66%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$22.00 - $27.75 USD per hour. TD is committed to providing fair and equitable compensation opportunities. The base pay offered may vary based on the candidate's skills, experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Benefits

TD offers a Total Rewards package that includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.

About TD

TD is one of the world's leading global financial institutions and the fifth-largest bank in North America by branches/stores. We serve over 27 million households and businesses in Canada, the United States, and around the world. Our 95,000+ colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, believing all colleagues are client-facing. Together, we are reimagining what banking can be for clients, colleagues, and communities.

Colleague Development

• Regular career, development, and performance conversations with your manager.
• Access to an online learning platform and a variety of mentoring programs to unlock future opportunities.
• Diverse career paths to grow your expertise and make a meaningful impact.
• Training and onboarding sessions to ensure success in your new role.