Associate AR Collections Specialist

Location: Hayward, CA — on site

Schedule: Full-Time (Mon–Fri, 8:00 AM – 5:00 PM)

Hourly Rate: $24 to $30 hourly, DOE

Why Join CHC?

Build your future and own your success! Looking for a stable, full-time position with a company that invests in you? At CHC, our employees aren’t just staff—they’re owners. When you join our team, you gain access to a robust total rewards package designed to support your work, life, and financial goals.

Benefits

• Employee Stock Ownership Plan (ESOP): Build wealth and share in CHC’s growth as an employee-owner.
• Tuition Reimbursement: Grow your career and let us help pay for your continuing education.
• Generous Paid Holidays & PTO: Plenty of time off to rest, recharge, and enjoy life outside of work.
• Comprehensive Health Benefits: Top-tier coverage to protect you and your family.

About the Role

As an Associate Collections Specialist, you will play a key role in CHC’s accounting and cash flow operations. Reporting to the Credit & Collections Manager, you’ll handle high-impact tasks like cash posting, lien releases, account reconciliations, and proactive customer outreach.

Responsibilities

• Collection & Account Monitoring: Assist with past-due collections, monitor assigned account ages, and make high-volume customer calls and emails.
• Cash Posting & Lien Releases: Issue lien releases, resolve discrepancies, and accurately post daily payments while investigating short payments or missed invoices.
• Cross-Departmental Collaboration: Partner directly with Sales, Inside Sales, and external clients to resolve account inquiries and billing issues.
• Portals & Financial Support: Manage billing through customer portals, handle account reconciliations, post journal entries, and support annual financial audits.

Requirements

• Education: High school diploma (required).
• Experience: Minimum 3 years of credit & collections OR general accounting experience.
• Technical Skills: Minimum 3 years of fast-paced customer service experience. Working knowledge of Microsoft 365 and Salesforce/FinancialForce (or similar apps).

Skills

• High attention to detail
• Strong follow-through
• Exceptional written/verbal communication
• Proven ability to analyze/interpret financial data and take decisive action
• Strong commitment to confidentiality and ethical conduct

Preferred Qualifications

• Associate’s Degree in Accounting