Associate Analyst - Compliance (MAC and Network Payor)

Role Overview: Supports distribution services by delivering exceptional customer support, resolving complex inquiries, and managing escalations within established policies. Key Responsibilities Coordinates daily customer operations, sequences work, and removes blockers to ensure service standards are met.Addresses technical support issues, installation exceptions, account requests, and escalated service cases.Acts as first-line escalation point, triages issues, documents findings, and escalates with supporting evidence when necessary.Maintains accurate, audit-ready records, case logs, and operational documentation; resolves discrepancies and implements safeguards.Updates procedures, job aids, and checklists based on policy, compliance, and service changes, ensuring team adoption.Analyzes recurring errors and delays using operational data, implementing process improvements to enhance service quality.Supports coverage coordination, cross-training, and staffing adjustments during peak periods or absences. Qualifications & Skills Bachelor’s degree in business administration or related field, or equivalent experience.1-2 years in customer support, technical support, or service operations.Preferred certifications in IT service management, help desk, or process improvement. Skills: Strong problem-solving, communication, and organizational skills, with ability to handle complex inquiries and support process improvements.