Associate Analyst - Compliance (MAC and Network Payor)

Role Overview: Supports distribution services by delivering exceptional customer support, resolving complex inquiries, technical issues, and service escalations within established policies. Responsibilities Include Managing daily customer operations, sequencing work, rebalancing assignments, and removing blockers to ensure service levels and quality standards are met.Acting as the first line escalation for complex cases, triaging issues, documenting findings, and escalating with supporting evidence as needed.Maintaining accurate audit-ready records, case logs, and operational documentation while correcting discrepancies and implementing safeguards.Translating policy, compliance, and service updates into procedures, job aids, and checklists, and ensuring team adoption.Diagnosing recurring errors and delays, analyzing operational data, and implementing process improvements to enhance service quality and throughput.Supporting day-to-day coverage, cross-training team members, and adjusting staffing to maintain operational continuity. Qualifications & Skills: Bachelor's degree or equivalent experience; 1-2 years in customer support, technical support, or service operations. Preferred certifications in IT service management, help desk, or process improvement. Key Attributes: Strong problem-solving, communication, and organizational skills, with the ability to handle complex inquiries and adapt to changing policies.