Associate Administrative Assistant

About the role

This position contributes to the success of Pepsi Beverages North America by providing administrative support to the Tulsa location.

Responsibilities

• Provide a high level of customer service and support to both internal and external customers in person and via email or telephone.
• Customer account resolution. Research and resolve customer issues on behalf of internal and external customers.
• Process daily cashiering of delivered routes in SAP, which includes depositing scanned checks and compiling a physical deposit for cash and coin.
• Run, analyze and communicate monthly balancing with management.
• Maintain accurate records of missing or incomplete payments and proof of delivery (“POD”) and proactively communicate with appropriate stakeholders to support collection efforts.
• Reconcile cashiering activity against bank deposit confirmations and retain appropriate documentation.
• Run, analyze, action on, and communicate on a weekly basis the location’s uncollected payments and customer refund data.
• Team with Settlement Clerk to ensure all reporting is completed and communicated monthly with management.
• Serve as a backup to the front desk as needed.
• Process NSF checks, either originating from location deposit activity or e-check deposit activity, by documenting activity appropriately on NSF log, updating customer status and terms, and proactively communicating with appropriate stakeholders to support collection efforts.
• Serve as the secondary point of contact for armored car service, which includes preparing physical deposits and maintaining accurate log of armored car service activity.
• Assist in maintaining security of cash room, which includes facilitating safe combination changes as needed.
• Demonstrate a willingness to assume any responsibility or perform any task regardless of nature to demonstrate that teamwork is part of the operating culture.
• High level of confidentiality and professionalism is required.

Requirements

• High School Diploma or GED
• Prior experience providing administrative support
• Prior cashiering experience
• Strong computer skills
• Aptitude to work with minimal supervision
• Experience in prioritizing work and multi-tasking, with a strong sense of urgency
• Outstanding organization, time management, and communication skills

Pay

The expected compensation range for this position is between $39,500 - $63,100. Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary.

Benefits

• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• Medical, Dental, Vision
• Disability, Health, and Dependent Care Reimbursement Accounts
• Employee Assistance Program (EAP)
• Insurance (Accident, Group Legal, Life)
• Defined Contribution Retirement Plan