Associate Adjuster Auto.

About the role

Epitec is seeking motivated, customer-focused professionals for an exciting opportunity with Hanover Insurance Group as an Associate Adjuster. This role supports policyholders through the auto claims process, offering exceptional customer service and career growth.

Responsibilities

• Manage and process personal auto insurance claims of moderate complexity.
• Review claim files and obtain any missing documentation needed to support claim resolution.
• Communicate with policyholders via phone and email, providing timely and professional updates.
• Explain claim processes, coverage information, and next steps to customers.
• Gather and review supporting documentation including appraisals, invoices, and estimates.
• Maintain accurate claim records and documentation within internal systems.
• Cook up appraisal, rental, and vendor-related activities throughout the claims process.
• Establish claim reserves and support payment processing activities.
• Handle inbound and outbound claim-related communications.
• Meet productivity, quality, and service-level expectations in a fast-paced environment.

Qualifications

• Average of 1-3 years of experience in customer service, insurance, banking, financial services, hospitality, or a related industry.
• Strong verbal and written communication skills.
• Experience working in Microsoft Office, including Word and Excel.
• Ability to prioritize tasks and effectively manage multiple systems simultaneously.
• Strong attention to detail, organization, and time management skills.
• Exceptional customer service skills with empathy and professionalism.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to work independently and collaborate within a team environment.

Training & Work Schedule

• Training schedule: 8:30 AM - 5:00 PM
• Post-training schedule: 9:00 AM - 5:30 PM or 9:30 AM - 6:00 PM
• Onsite attendance may be required during the training period.

What Makes You Stand Out

• Strong problem-solving and critical-thinking abilities.
• Adaptability in a changing environment.
• Customer-first mindset.
• Ability to handle difficult conversations professionally.
• High level of accountability and initiative.
• Detail-oriented and solution-focused approach to work.

Why Join?

• Contract-to-hire opportunity with potential conversion in approximately 3-4 months.
• Comprehensive onboarding and claims training program.
• Ongoing coaching, mentorship, and professional development.
• Hybrid work flexibility.
• Career advancement opportunities within a stable and growing organization.

Ideal backgrounds

• Claims Representative
• Customer Service Representative
• Banking Associate
• Financial Services Representative
• Insurance Support Specialist
• Call Center Representative
• Hospitality Professional
• Administrative Professional looking to grow into a rewarding claims career.