Sr. Commercial Finance Servicing Associate (Vehicle)
Hyundai Capital America · Plano, TX · 4 wk ago
Finance$57k/yrFull-time
We need to output HTML fragment with headings for sections that have content: About the role? The posting includes intro paragraph about HCA, then "What You Will Do", "How You Will Make An Impact", "What You Will Bring To The Role", "WE TAKE CARE OF OUR PEOPLE" (benefits), "What Happens Next", "Other Details". We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly.
We should not repeat job title. We need to include sections only if posting has real specific content.
We have:
- About the role: could be the introductory paragraph describing HCA and the role? The posting includes "Hyundai Capital America (HCA) helps people move forward..." That's about company, not role. But we could treat as About the role? Probably better to have "About the role" summarizing the role description: The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities... That's under "What You Will Do". So maybe we combine.
We need sections: Responsibilities (What You Will Do + How You Will Make An Impact). Requirements/Qualifications/Skills (What You Will Bring To The Role). Benefits (WE TAKE CARE OF OUR PEOPLE Benefits Highlights). Pay (Minimum Salary: $57,038.40 Maximum Salary: $85,557.60). Schedule (Hybrid flexibility – 4 days in office, 1 day remote; Full-time). Also maybe location? Not required.
We must not include filler like "commensurate with experience". We have actual numbers.
We must remove boilerplate: EEO, legal, application instructions, etc. Also remove "What Happens Next", "Other Details", "Primary Location", etc unless they contain substantive content for a section we have. But we can drop them.
We need to preserve all substantive information: responsibilities list, requirements list, benefits list, pay, schedule.
Let's extract responsibilities:
From "What You Will Do": The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.
Then "How You Will Make An Impact" includes bullet-like sentences:
- CVF Portfolio Collections
Contact past-due customers by phone or email to resolve delinquency and establish payment arrangements
Handle inbound calls from delinquent CVF customers.
Manage CVF collections queue of accounts 1-89 days delinquent.
Provide payment extensions to qualified CVF customers.
Accurately document all account activity, customer communications, and resolution steps.
Update customer contact information, including phone numbers, addresses, email addresses, and primary contacts.
Perform light skip-tracing activities on delinquent accounts as needed using approved tools and resources.
Partner with Consumer Collections to support resolution of repossessed or charged-off accounts.
- CVF Customer Service Support
Manage inbound and outbound CVF customer service calls in a professional and timely manner.
Document customer interactions and complete required account maintenance activities.
Review CVF customer accounts for misapplied payments, processing errors, or account discrepancies.
Document all actions taken on accounts and perform all necessary account actions for CVF customer.
Identify, document, and escalate potential fraud indicators to CVF management in accordance with established procedures.
Manage CVF Email and Voicemail Inboxes.
Monitor and respond to inquiries received through the CVF email inbox within established service-level expectations.
Respond to voicemails within four business hours, or by the next business day when received after hours, on weekends, or on holidays.
- CVF Fleet Customer Support
Generate CVF Fleet Customer Statements.
Review and reconcile payments received from CVF Fleet customers.
Document, review and process incoming Total Loss emails for CVF Fleet Customer.
- CVF Consolidated Billing Support
Generate, review, and distribute CVF consolidated billing statements for eligible customers.
Review incoming consolidated payments to ensure accurate and timely application.
We can turn these into
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly.
We should not repeat job title. We need to include sections only if posting has real specific content.
We have:
- About the role: could be the introductory paragraph describing HCA and the role? The posting includes "Hyundai Capital America (HCA) helps people move forward..." That's about company, not role. But we could treat as About the role? Probably better to have "About the role" summarizing the role description: The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities... That's under "What You Will Do". So maybe we combine.
We need sections: Responsibilities (What You Will Do + How You Will Make An Impact). Requirements/Qualifications/Skills (What You Will Bring To The Role). Benefits (WE TAKE CARE OF OUR PEOPLE Benefits Highlights). Pay (Minimum Salary: $57,038.40 Maximum Salary: $85,557.60). Schedule (Hybrid flexibility – 4 days in office, 1 day remote; Full-time). Also maybe location? Not required.
We must not include filler like "commensurate with experience". We have actual numbers.
We must remove boilerplate: EEO, legal, application instructions, etc. Also remove "What Happens Next", "Other Details", "Primary Location", etc unless they contain substantive content for a section we have. But we can drop them.
We need to preserve all substantive information: responsibilities list, requirements list, benefits list, pay, schedule.
Let's extract responsibilities:
From "What You Will Do": The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.
Then "How You Will Make An Impact" includes bullet-like sentences:
- CVF Portfolio Collections
Contact past-due customers by phone or email to resolve delinquency and establish payment arrangements
Handle inbound calls from delinquent CVF customers.
Manage CVF collections queue of accounts 1-89 days delinquent.
Provide payment extensions to qualified CVF customers.
Accurately document all account activity, customer communications, and resolution steps.
Update customer contact information, including phone numbers, addresses, email addresses, and primary contacts.
Perform light skip-tracing activities on delinquent accounts as needed using approved tools and resources.
Partner with Consumer Collections to support resolution of repossessed or charged-off accounts.
- CVF Customer Service Support
Manage inbound and outbound CVF customer service calls in a professional and timely manner.
Document customer interactions and complete required account maintenance activities.
Review CVF customer accounts for misapplied payments, processing errors, or account discrepancies.
Document all actions taken on accounts and perform all necessary account actions for CVF customer.
Identify, document, and escalate potential fraud indicators to CVF management in accordance with established procedures.
Manage CVF Email and Voicemail Inboxes.
Monitor and respond to inquiries received through the CVF email inbox within established service-level expectations.
Respond to voicemails within four business hours, or by the next business day when received after hours, on weekends, or on holidays.
- CVF Fleet Customer Support
Generate CVF Fleet Customer Statements.
Review and reconcile payments received from CVF Fleet customers.
Document, review and process incoming Total Loss emails for CVF Fleet Customer.
- CVF Consolidated Billing Support
Generate, review, and distribute CVF consolidated billing statements for eligible customers.
Review incoming consolidated payments to ensure accurate and timely application.
We can turn these into - items.
Requirements/Qualifications/Skills: "What You Will Bring To The Role":
- Minimum 4-6 years related experience in commercial finance servicing, collections, customer account management, billing, or automotive finance operation including 2+ years of experience in underwriting
- Background in auto finance or automotive fleet services a plus
- High school diploma or GED equivalent required.
- Associate’s or bachelor’s degree preferred.
- Knowledge of Daybreak, KSIOP and CRM is preferred
- Ability to communicate effectively with internal and external business partners at all levels
- Effectively work in a team environment
- Strong negotiation skills – ability to negotiate mutually beneficial arrangements with a customer
- Ability to follow established workflows, procedures, and compliance requirements
- Strong analytical, problem-solving, and account-reconciliation skills
- Accounting experience highly desirable
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
- Knowledge of HCA servicing and collection products, processes and procedures is preferred
- Proven track record with delivering seamless customer experiences.
- Ability to thrive in a performance coaching environment.
We can split into Requirements (experience, education) and Skills (abilities). But we can just have one section "Requirements" with list, or separate "Qualifications" and "Skills". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include based on content.
We have responsibilities, requirements (experience, education), qualifications (knowledge of Daybreak etc), skills (communication, negotiation, analytical, etc). Benefits, Pay, Schedule.
We'll create sections:
About the role
maybe short paragraph: The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.
But that's essentially from What You Will Do. Could be okay.
Then Responsibilities
with of the detailed tasks.
Then Requirements
with experience and education.
Then Qualifications
with knowledge of Daybreak, KSIOP, CRM, HCA servicing etc.
Then Skills
with communication, teamwork, negotiation, analytical, accounting, Microsoft Office, etc.
Then Benefits
with list from Benefits Highlights.
Then Pay
with salary range.
Then Schedule
with hybrid flexibility and full-time.
We must not include filler like "commensurate with experience". We have actual numbers.
We must not include job ID etc.
We must output only HTML fragment.
Let's craft.
Check for any duplicated lines: we need to avoid repeating same info.
We'll produce:
About the role
The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.
Responsibilities
- Contact past‑due customers by phone or email to resolve delinquency and establish payment arrangements
- Handle inbound calls from delinquent CVF customers
- Manage CVF collections queue of accounts 1‑89 days delinquent
- Provide payment extensions to qualified CVF customers
- Accurately document all account activity, customer communications, and resolution steps
- Update customer contact information, including phone numbers, addresses, email addresses, and primary contacts
- Perform light skip‑tracing activities on delinquent accounts as needed using approved tools and resources
- Partner with Consumer Collections to support resolution of repossessed or charged‑off accounts
- Manage inbound and outbound CVF customer service calls in a professional and timely manner
- Document customer interactions and complete required account maintenance activities
- Review CVF customer accounts for misapplied payments, processing errors, or account discrepancies
- Document all actions taken on accounts and perform all necessary account actions for CVF customer
- Identify, document, and escalate potential fraud indicators to CVF management in accordance with established procedures
- Manage CVF Email and Voicemail Inboxes
- Monitor and respond to inquiries received through the CVF email inbox within established service‑level expectations
- Respond to voicemails within four business hours, or by the next business day when received after hours, on weekends, or on holidays
- Generate CVF Fleet Customer Statements
- Review and reconcile payments received from CVF Fleet customers
- Document, review and process incoming Total Loss emails for CVF Fleet Customer
- Generate, review, and distribute CVF consolidated billing statements for eligible customers
- Review incoming consolidated payments to ensure accurate and timely application
Requirements
- Minimum 4‑6 years related experience in commercial finance servicing, collections, customer account management, billing, or automotive finance operation including 2+ years of experience in underwriting
- Background in auto finance or automotive fleet services a plus
- High school diploma or GED equivalent required
- Associate’s or bachelor’s degree preferred
Qualifications
- Knowledge of Daybreak, KSIOP and CRM is preferred
- Knowledge of HCA servicing and collection products, processes and procedures is preferred
Skills
- Ability to communicate effectively with internal and external business partners at all levels
- Ability to work effectively in a team environment
- Strong negotiation skills – ability to negotiate mutually beneficial arrangements with a customer
- Ability to follow established workflows, procedures, and compliance requirements
- Strong analytical, problem‑solving, and account‑reconciliation skills
- Accounting experience highly desirable
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Proven track record with delivering seamless customer experiences
- Ability to thrive in a performance coaching environment
Benefits
- Hybrid flexibility – 4 days in office, 1 day remote
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer‑funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company‑paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
Pay
Minimum Salary: $57,03
About the role
maybe short paragraph: The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth. But that's essentially from What You Will Do. Could be okay. ThenResponsibilities
with- of the detailed tasks.
Then
- Contact past‑due customers by phone or email to resolve delinquency and establish payment arrangements
- Handle inbound calls from delinquent CVF customers
- Manage CVF collections queue of accounts 1‑89 days delinquent
- Provide payment extensions to qualified CVF customers
- Accurately document all account activity, customer communications, and resolution steps
- Update customer contact information, including phone numbers, addresses, email addresses, and primary contacts
- Perform light skip‑tracing activities on delinquent accounts as needed using approved tools and resources
- Partner with Consumer Collections to support resolution of repossessed or charged‑off accounts
- Manage inbound and outbound CVF customer service calls in a professional and timely manner
- Document customer interactions and complete required account maintenance activities
- Review CVF customer accounts for misapplied payments, processing errors, or account discrepancies
- Document all actions taken on accounts and perform all necessary account actions for CVF customer
- Identify, document, and escalate potential fraud indicators to CVF management in accordance with established procedures
- Manage CVF Email and Voicemail Inboxes
- Monitor and respond to inquiries received through the CVF email inbox within established service‑level expectations
- Respond to voicemails within four business hours, or by the next business day when received after hours, on weekends, or on holidays
- Generate CVF Fleet Customer Statements
- Review and reconcile payments received from CVF Fleet customers
- Document, review and process incoming Total Loss emails for CVF Fleet Customer
- Generate, review, and distribute CVF consolidated billing statements for eligible customers
- Review incoming consolidated payments to ensure accurate and timely application
- Minimum 4‑6 years related experience in commercial finance servicing, collections, customer account management, billing, or automotive finance operation including 2+ years of experience in underwriting
- Background in auto finance or automotive fleet services a plus
- High school diploma or GED equivalent required
- Associate’s or bachelor’s degree preferred
- Knowledge of Daybreak, KSIOP and CRM is preferred
- Knowledge of HCA servicing and collection products, processes and procedures is preferred
- Ability to communicate effectively with internal and external business partners at all levels
- Ability to work effectively in a team environment
- Strong negotiation skills – ability to negotiate mutually beneficial arrangements with a customer
- Ability to follow established workflows, procedures, and compliance requirements
- Strong analytical, problem‑solving, and account‑reconciliation skills
- Accounting experience highly desirable
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Proven track record with delivering seamless customer experiences
- Ability to thrive in a performance coaching environment
- Hybrid flexibility – 4 days in office, 1 day remote
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer‑funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company‑paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
Requirements
with experience and education. ThenQualifications
with knowledge of Daybreak, KSIOP, CRM, HCA servicing etc. ThenSkills
with communication, teamwork, negotiation, analytical, accounting, Microsoft Office, etc. ThenBenefits
with list from Benefits Highlights. ThenPay
with salary range. ThenSchedule
with hybrid flexibility and full-time. We must not include filler like "commensurate with experience". We have actual numbers. We must not include job ID etc. We must output only HTML fragment. Let's craft. Check for any duplicated lines: we need to avoid repeating same info. We'll produce:About the role
The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.
Responsibilities
Requirements
Qualifications
Skills
Benefits
Pay
Minimum Salary: $57,03