Associate - Active Trading Support
About the role
The Associate - Active Trading Support position at Clear Street is part of the Active division, which provides powerful tools for active traders. This role involves front-line support for a retail active trading platform, primarily through incoming phone calls, platform support cases, and potentially live chat during market hours.
Responsibilities
- Handles platform questions, account issues, PDT inquiries, onboarding, and billing
- Escalates execution/trading issues to trade desk specialists
- Works in a fast-paced environment, managing client onboarding, fund movements, and responding to operational inquiries
Requirements
- At least 2 years in fintech or brokerage support
- Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures (futures is strongly preferred)
- Strong verbal & written communication skills
- Calm and composed under emotional pressure
- Client Service skills, able to identify and resolve issues
- Active Series 7 & Series 63 licenses
- Active Series 3 preferred, must be prepared to pass the exam within 3 months of joining
Preferred Experience / Skills
- Experience at a retail trading brokerage pre
- Familiarity with retail (active) trading or professional platforms
- Experience with Pylon or similar support platforms
- Knowledge of PDT rules, margin mechanics, and order types
Benefits
At Clear Street, you will receive a Base Salary Range of $85,000 - $105,000 for the Del Mar, CA office. Additional benefits include:
- Competitive compensation packages
- Company equity
- 401(k) matching
- Gender-neutral parental leave
- Full medical, dental, and vision insurance
We require employees to be in the office 4 days per week starting January 2, 2023. In-office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.
Pay
The Base Salary Range is $85,000 - $105,000 for our Del Mar, CA office.
Schedule
We require employees to be in the office 4 days per week starting January 2, 2023.