Associate Account Manager (Water Management)

Key Responsibilities

• Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory.
• Delivering on the scope of work sold
• Leading water management teams on development, facilitation, and reassessments.
• Obtaining contract renewals and purchase orders.
• Conducting annual business reviews.
• Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling
• Margin Maintenance: Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
• New Business Support: Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business.
• Product knowledge: Work closely with the Director of Account Managers and other support functions (Operations and Marketing) to remain “current” on Phigenics products, processes, and approaches.
• Leverage product, process, and approach insights in client interactions and new business support.
• Data Analysis and Reporting: Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES.
• Track client-facing performance metrics and identify opportunities for growth.
• Water Management Program Deliverables: Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.
• Supports documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records.
• Supports facilitation of Water Management Team meetings with responsibilities that promote team member engagement.
• Conducts water system surveys for Water Management Program developments of varying size and use.
• Manages project timelines to ensure on-time delivery of WMP deliverables.
• Utilizes internal quality processes to confirm that WMP documentation is defensible.
• Collects, assimilates, and analyzes data to generate WMPs.

Required Qualifications

• A minimum of a bachelor’s degree is required. A STEM degree is preferred but not required.
• Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets.
• Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts.
• Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.).
• Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services).
• Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.

Opportunities For Development

• This role offers the opportunity to significantly impact our sales operations and contribute to our organization's success.
• The AM will gain enhanced experience in strategic account planning, account administration, cross-functional collaboration, Water Management Program deliverables, and execution, preparing them for further career advancement within Phigenics.

Position Director of Account Managers, ES, and BDM to drive accelerated, profitable top-line sales growth in their respective regions/markets.

Ensure client satisfaction and retention by delivering the scope of work to the extent that they become “delighted clients” of Phigenics.

Upsell opportunities within existing accounts, such as phiConstruction, Automated verification through Equipment sales/service, Water Management for Sterile Processing, and Validation (PASL) testing.