Associate Account Manager, Personal Lines

The Partners Group is a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same. TPG’s success is driven by a culture that values partnerships, seeking people who invest in relationships, seek to learn, create winning solutions, and follow through on commitments. Hard work is supported by a culture that thrives on having fun while living well.

About the role

As an Associate Account Manager on our Personal Lines team in Renton, WA, you'll help deliver responsive, knowledgeable service to clients. You’ll serve as a primary point of contact, coordinate policy changes, answer coverage questions, and support claims and remarketing activities. Your work will directly support client retention, strengthen long-term relationships, and allow Personal Insurance Advisors to focus on strategic client needs and growth opportunities.

This role is ideal for someone who enjoys building trusted relationships and finds satisfaction in helping people navigate insurance decisions with clarity and care. You’ll thrive if you’re detail-oriented, calm under pressure, collaborative, and motivated to continue learning within the insurance industry.

Responsibilities

• Manage policy changes, billing inquiries, and coverage questions for assigned clients
• Quote new business and additional coverage lines
• Review policies and endorsements for accuracy
• Complete remarketing activities to maintain competitive coverage
• Partner with advisors and teammates to support client needs
• Maintain accurate client records and documentation

Requirements

• Active Property & Casualty Insurance License (required)
• 5+ years of customer service experience, including 3+ years in an independent insurance agency
• Knowledge of personal lines insurance products and coverages
• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Proficiency with Microsoft Office and carrier systems

Qualifications

• Experience with AMS360 or other agency management systems
• Experience with PL Rater (preferred)
• Familiarity with leading personal lines carriers such as Safeco, Chubb, Travelers, Progressive, or PURE
• Experience providing coverage guidance and processing policy changes directly with carriers
• A collaborative, positive approach and a desire to learn and grow

Benefits

• Comprehensive benefits package including medical and dental insurance, life and disability insurance, and a retirement plan
• Employee ownership opportunities
• Generous paid time off
• Ongoing support and development, including continuing education and encouragement toward professional designations
• Hybrid work schedule supporting flexibility while maintaining team connection
• Community involvement perks: 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an all-company holiday volunteer day

Pay

$24.00–$28.00 per hour (non-exempt, DOE), approximately $50,000–$60,000 annually.

Schedule

40 hours per week, Monday through Friday. In-office with hybrid remote opportunities after 90 days.

Location: Renton, Washington (Portland, OR considered). Minimal travel, if any.

Physical requirements: Ability to sit for long periods, communicate verbally and in writing, and handle extended screen time.