Associate Account Manager - MH Community Operator
Zippy · Dallas, TX · 4 mo ago
RemoteRemoteBusiness DevelopmentFull-time
About the role
The Community Guide (Associate Account Manager) owns revenue growth, market share performance, and partner success within their assigned portfolio. This role is responsible for identifying and capturing revenue opportunities across existing accounts by increasing applications, funded loans, and average loan size.
Responsibilities
- Own the full revenue metrics and market share position of your assigned portfolio.
- Drive measurable growth in applications, funded loans, and average loan size.
- Identify, quantify, and execute against performance gaps and revenue opportunities within each account.
- Diagnose structural growth blockers (e.g., product gaps, pricing, state limitations, operational friction) and escalate quantified impact to leadership.
- Forecast performance trends and proactively build action plans to achieve growth targets and defend share among assigned accounts.
- Serve as the primary relationship owner and trusted advisor for assigned clients.
- Expand revenue through strategic account development, onboarding new locations, and deepening product adoption.
- Lead proactive growth conversations while building strong, credible relationships with operators and key stakeholders.
- Operate as the manager of your portfolio, accountable for growth, retention, and performance of assigned accounts.
- Maintain deep visibility into pipeline activity, funding trends, conversion rates, and unrealized potential.
- Develop and execute strategic account plans aligned to each partner’s opportunity.
- Ensure partners are fully trained and aligned on Zippy’s end-to-end process (marketing through funding).
- Drive operational discipline to improve pull-through, speed, and borrower experience.
- Collaborate cross-functionally to resolve systemic issues and file-level friction impacting performance.
- Track and report on key performance indicators including market share, application volume, funded volume, and revenue trends.
- Maintain accurate, actionable account and contact data in Salesforce.
- Use data to inform strategic decisions and prioritize time allocation.
- Represent client insights internally while protecting Zippy’s commercial interests.
- Provide structured feedback on product gaps, operational inefficiencies, and revenue opportunity.
- Influence cross-functional teams to prioritize initiatives that unlock portfolio growth.
- Maintain deep knowledge of Zippy’s loan process, underwriting standards, technology, and funding requirements.
- Serve as a trusted expert for both clients and internal stakeholders.
- Continuously seek learning to strengthen commercial and operational effectiveness.
Requirements
Strong ownership mentality with comfort being accountable for revenue and performance metrics.
Qualifications
- Experience in tech-forward, mortgage, fintech, or enablement environments preferred.
- SaaS experience and ability to articulate product value is a plus.
- Familiarity with the manufactured housing industry is a plus.
Skills
- Strong ownership mentality.
- Commercially driven.
- Naturally personable.
- Strong interpersonal and communication skills.
- Confidence operating with operators, owners, and senior stakeholders.
- Strong Salesforce/CRM proficiency.
- Detail-oriented.
- Ability to balance partner advocacy with Zippy-first business priorities.
Benefits
Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Pay
Competitive compensation with potential for annual bonuses and variable pay, depending on your skills and experience.
Schedule
We are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.