Associate Account Manager

About the role

The Associate Account Manager supports delivery of utility-sponsored energy-efficiency programs for commercial and industrial (C&I) customers within an assigned territory. This role helps business customers and their contractors identify, pursue, and complete energy-saving projects that qualify for utility incentives and rebates. This is an entry-to-mid-level account management role, well suited to someone early in their energy efficiency or client-facing career who wants to build technical program knowledge, customer relationship skills, and utility-program expertise.

Responsibilities

• Maintain current accounts and develop new accounts for lower kWh goals for one or more programs. Accounts can be low risk and transitional.
• Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications.
• Document customer and contractor interactions to adhere to program requirements.
• Provide input and status updates to program staff.
• Serve as a day-to-day point of contact for a portfolio of C&I customers, facilities staff, and trade contractors participating in utility energy-efficiency programs.
• Promote available energy-efficiency measures, financial incentives, and rebate programs to commercial and industrial accounts, and help customers understand program eligibility and requirements.
• Support customers and contractors through the project lifecycle — from initial site engagement and application through installation, verification, and incentive payment.
• Conduct or assist with on-site visits to commercial and industrial facilities to assess energy-saving opportunities and gather project documentation.
• Prepare and review project proposals, applications, and supporting documentation for accuracy and completeness in line with program and utility requirements.
• Track account and project status in CRM/program tracking systems; maintain accurate, up-to-date records of customer interactions and project milestones.
• Partner with senior account managers, engineers, and program staff to learn program design, incentive structures, and industry terminology.

Requirements

• 2-4 years of relevant experience
• Bachelor’s degree preferred
• Relevant training, industry certifications, education, and work experience could replace education
• Great presentation skills
• Energy Efficiency experience is a plus

Qualifications

• Meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Experience with CRM software

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program
• Employee Assistance Program
• Access to on-demand training courses to advance further in your career

Pay

Compensation Range: $52,000.00 - $74,400.00

Schedule

Full-time