Associate Account Manager

Triumvirate Environmental, one of the largest and most trusted environmental services firms in North America, provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. Our unique culture fosters growth, development, education, and creativity.

About the role

This onsite position reports to the Director of Account Management and is based in our Orlando, FL office. It includes hands-on training to ensure success. The Associate Account Manager will support Account Managers in overseeing a book of business, handling inbound leads, and collaborating with clients to cross-sell, upsell, and schedule routine services.

Responsibilities

• Manage a book of business up to $400,000/month that was previously closed-won.
• Assist with small to mid-size account management and house account management.
• Support smaller new opportunities from inbound leads.
• Assist the General Manager and other Account Management team members on customer projects as needed.
• Develop business revenues from current and potential new customers by:
  • Leading and coordinating routine services between customer and Triumvirate Environmental.
  • Cross-selling new repeat and recurring services to your assigned customer base.
  • Assisting customers with key projects to help them stay in compliance.
  • Originating new business opportunities from referrals and networking.
  • Acting consultatively as a liaison between the customer and the company to solve problems and coordinate needs.
  • Building long-lasting relationships to retain business.
• Provide WOW-level customer service to new and existing clients.
• Coordinate job scope and proposal creation for new business.
• Coordinate the acquisition of purchase orders to ensure timely payment of invoices and assist in collecting outstanding invoices.
• Network within your customer’s organization to build relationships and trust.
• Assist with service recovery—triage and develop new procedures to prevent recurring issues.
• Assist with employee lead follow-up and tracking.
• Learn and apply the Sandler sales methodology effectively.
• Stay updated with industry trends, market changes, competitors, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in a related field.
• Demonstrated positive attitude, strong passion for sales, and high motivation.
• Team player with a commitment to succeed.
• Strong focus on goals, creativity, organization, and excellent communication skills.
• Ability to attend client outings as needed.
• Eligible to work in the United States without future sponsorship.
• Reliable form of transportation and a valid US driver’s license.
• Willingness to consent to a Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC).
• Ability to lift 60 pounds on a regular basis.

Preferred Qualifications

• Prior environmental field operations experience or similar skill set.
• 1-2+ years of prior sales experience.
• Prior experience with account management in the environmental industry.
• Understanding of facilities management.
• Experience working as a supervisor, project manager, or selling to healthcare, higher education, life sciences, or industrial clients.
• Proficiency in CRM systems and industry-specific software.

Benefits

• Health, dental, and vision insurance.
• 401k contributions.
• Generous tuition reimbursement program.
• Extensive safety training for some positions, with opportunities for external trainings and certifications.
• Mentorship and career succession planning.
• Relocation opportunities.
• Auto/home insurance discounts.
• Pet assistance discount plans.
• Discounted movie passes.