Associate Account Manager

About the role

As an Associate Account Manager, you will develop and maintain strong relationships with assigned clients to ensure program success and growth. These relationships include managing implementations, contracting, coordination of service delivery, reporting, and expansion of services. You will also serve as a subject matter expert on these clients and certain Telligen services to support the Sales and Account Management teams on new business opportunities.

Responsibilities

• Develop and maintain strong relationships with assigned clients, serving as the primary conduit and subject matter expert between Telligen and the client.
• Develop a thorough understanding of each client’s operations, systems, environment, and business objectives to support contract deliverables and ensure client needs are met.
• Manage client interactions, including scheduled and ad hoc meetings, education, training, operational activities, publications, and website-related needs.
• Monitor Telligen’s performance against contractual requirements and performance guarantees, participate in client satisfaction surveys and feedback processes, and deliver client reports as required.
• Collaborate with operations and clinical teams to ensure services consistently meet clients’ needs and to gather and validate data supporting population health programs.
• Maintain program databases and spreadsheets to help stakeholders monitor program performance metrics.
• Collect, organize, and analyze healthcare information, generating routine reports and basic dashboards.
• Participate in solution development and track operational problem trends, communicating client information and escalating issues to operational management as appropriate.
• Monitor data exchanges among trading partners and intervene promptly to address identified insufficiencies.
• Assist with capturing and documenting program processes and procedures, monitor compliance with applicable accreditation standards, and provide data-related support for quality improvement initiatives.
• Assist Sales in prospect/partner/finalist presentations, as well as preparing proposals for new or current business and materials for upsells to current clients, in coordination with the manager of account management.
• Perform miscellaneous duties as assigned.

Requirements

• Bachelor’s degree in healthcare, data analytics, health education, health promotion, public health, or 1-3 years of experience in wellness/well-being, clinical health management programs, healthcare, delivery of employee health benefits services, or related experience.
• At least 1 year of experience successfully managing complex client relationships.
• Up to 30% local and overnight travel.
• Positions working on specific contracts may require U.S. Citizenship.

Preferred Skills

• Strong interpersonal skills emphasizing a consultative approach and relationship building.
• Proficient public speaking skills.

About Telligen

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans. Over our 50-year history, healthcare has evolved—and so have we. What hasn't changed is our deep commitment to those we serve.

Our success is built on our ability to adapt, respond to client needs, and deliver innovative, mission-driven solutions. Our business is our people, and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact, and help shape the future of health.

• Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
• Community: We show up—for our clients, our communities, and each other. Being a responsible corporate partner is part of who we are.
• Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
• Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.