Associate Account Manager

Responsibilities

• Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers.
• Work closely with customers to understand their evolving needs and align our solutions to their business goals.
• Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts.
• Serve as the primary point of contact, fostering trust and ensuring open communication.
• Conduct business reviews with customers 6-9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix.
• Proactively identify potential retention risks and collaborate internally to mitigate them.
• Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI.
• Gather and share customer success stories and feedback to showcase the impact of our solutions.
• Create and deliver accurate quotes and contracts tailored to customer needs.
• Drive contract negotiations and close deals efficiently to achieve sales targets.
• Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience.
• Advocate for customer feedback internally to drive continuous improvement in products and services.
• Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations.

Requirements

• Proven experience in account management, customer success, or a related role, with a focus on sales and retention.
• Strong understanding of the sales cycle, including quoting, contracting, and closing business.
• Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures.
• Exceptional communication and presentation skills, both verbal and written.
• Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.
• Demonstrated ability to take the initiative and work in a self-directed manner.
• Ability to thrive in a changing environment.
• Comfortable with ambiguity and rapidly evolving domain.
• Ability to quickly learn and understand new technologies and software products.

Qualifications

• AI Fluency - Level 2: Skilled Prompter (Advanced Foundation / Early Proficient)

Benefits

• Medical
• Dental
• Vision
• Retirement benefits
• Life insurance
• Wellness programs
• Total time off
• Other employee perks