Associate Account Manager

About the role

As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.

Responsibilities

• Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
• Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts.
• Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells).
• Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes.
• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention.
• Refine segmentation for the Scaled book to inform engagement strategies.
• Renew, process and negotiate contracts.

Requirements

• Bachelor’s degree or similar relevant working experience
• 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
• Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
• Excellent project management and organizational skills
• Data-driven approach to continuously drive additional efficiency
• Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
• Passion for deeply understanding a product in order to provide solutions for customers
• Attention to detail and excellent communication skills are a must
• Passion for travel and focusing on the customer experience
• High energy, go-getter with fresh ideas who takes the initiative to get things done

Qualifications

• Passionate about travel and customer experience
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Experience with CRM systems and/or travel expense management software

Skills

• Customer service and relationship management
• Project management and organizational skills
• Communication and interpersonal skills
• Problem-solving and analytical skills
• Ability to work independently and as part of a team

Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

Pay

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

Pay Range: $32—$43 USD