Associate Account Manager

What You'll Do

• Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
• Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts.
• Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells).
• Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes.
• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention.
• Rene, process and negotiate contracts

What We're Looking For

• Bachelor’s degree or similar relevant working experience
• 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
• Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
• Excellent project management and organizational skills
• Data-driven approach to continuously drive additional efficiency
• Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
• Passion for deeply understanding a product in order to provide solutions for customers
• Attention to detail and excellent communication skills are a must
• Passion for travel and focusing on the customer experience
• High energy, go-getter with fresh ideas who takes the initiative to get things done

Pay

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets.