Associate Account Manager

About the role

We are seeking a dynamic and results-driven Named Account Manager to prospect and manage a list of assigned existing accounts as well as new logo opportunities within the United States. You will sell our products both direct and through channel partners, focusing on the hospitality vertical.

Responsibilities

• Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all account-related matters.
• Generate hospitality business opportunities and manage the sales process through to closure.
• Collaborate with partners for prospecting within named accounts, leveraging partner engagement.
• Support deal structure and pricing with business-value analysis and negotiate prices for proactive bids and proposals.
• Ensure high levels of customer satisfaction by delivering value, exceeding expectations, and promptly addressing issues or concerns.
• Use a consultative sales approach to understand clients' needs and recommend tailored solutions.
• Collaborate with cross-functional teams to develop and implement strategic sales plans to achieve targets and drive revenue growth.
• Conduct in-depth discovery sessions with potential clients to uncover pain points and business objectives.
• Customize product presentations and demonstrations to showcase how our technology solutions solve clients' specific problems.
• Provide timely and accurate sales forecasts and reports to management, outlining performance metrics and key achievements.
• Continuously strive to exceed sales targets and contribute to the overall success of the sales team.

Requirements

• Bachelor’s degree preferred; or high school diploma plus relevant experience in lieu of degree.
• Experience in consultative technology sales, with a focus on Unified Communications and Consultative Contact Center solutions.
• Experience selling into the hospitality vertical is a plus.
• Knowledge of cloud computing, VMware, and data centers is required.
• Knowledge or experience with competitive solutions including Ring Central, 8x8, Cisco, Avaya, Zoom, Dialpad, and others is a plus.
• Creative with business planning and implementing sales initiatives.
• Strong account planning skills.
• Proven track record of meeting or exceeding sales targets and quotas using a consultative approach.
• Strong negotiation and communication skills, with the ability to build rapport and influence key stakeholders.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in CRM software and other sales tools for pipeline management and reporting.
• Ability to work independently and as part of a collaborative team environment.

Pay

Base pay range in the United States: $40,000 – $45,000. This position is eligible to participate in a sales incentive program.