Associate Account Manager

Location: Los Angeles, CA

About the role

MiQ is looking for a sharp and driven Associate Account Manager to join our team. The candidate will help support our Account Management team with campaign management troubleshooting, while learning what it takes to run your own accounts. The role offers the opportunity to join an innovative company with an award-winning culture and ambitious growth plans. The Associate Account Manager will be tasked with growing existing business through delivering best-in-class service for clients, strategic insights presentations, and upholding internal operational excellence. You’ll have the opportunity to work collaboratively with Sales, Trading, Product, and Analytics on some of the world’s most well-known brands.

Responsibilities

• Client Service
  • Support a portfolio of clients and ensure all are performing optimally; work in partnership with the Trading team to ensure campaigns are pacing and performing as desired.
  • Learn what it takes to present best-in-class insight reports that blend campaign performance and real business challenges, telling a story with MiQ data.
• Project Management
  • Confirm all relevant information needed for a successful campaign is received as part of the launch email (checklist provided) and troubleshoot any campaign challenges alongside the team.
  • Schedule ongoing check-ins with the team and client; ensure timely delivery of all client reporting and ad hoc requests.
• Internal Collaboration
  • Collaborate with internal teams within your region to encourage ongoing improvement to our process and efficiency.
  • Attend all AM-related trainings and complete Accreditation modules to ensure product knowledge remains current.
• Communication
  • Deliver crisp and clear communication to external partners/clients or internal stakeholders, flexing communication style to persuade others and influence positive outcomes.
  • Proactively seek opportunities to go above and beyond for clients and internal team members.
• Innovation
  • Be open to receiving and trying new ideas, processes, or ways of working.
  • Strategize with senior team members to provide proactive advice to help clients solve their business challenges.

Qualifications

• 0-2 years of advertising technology and/or media planning experience.
• Interest in technology and aptitude to learn new tech quickly; detail-oriented with an ability to prioritize projects/tasks simultaneously and to completion.
• Ability to share ideas, look for efficiency in process, and remain humble when learning from others.
• Experience with Microsoft Office Suite, including pivot tables, chart-making, and presentation building (a plus).
• Alignment with MiQ's core values.

Skills

• Client service and relationship management.
• Project and campaign management.
• Collaboration with cross-functional teams.
• Strategic communication and presentation skills.
• Problem-solving and innovation.

Benefits

• A hybrid work environment.
• New hire orientation with job-specific onboarding and training.
• Internal and global mobility opportunities.
• Competitive healthcare benefits.
• Bonus and performance incentives.
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives.
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities.

Pay

For individuals assigned and/or hired to work in California, the estimated base compensation range for this position is $60,000–$75,000. This range is not inclusive of all variable components and only represents the base salary. This range may vary for positions outside of California as it has not been adjusted for the applicable geographic differential. Candidates can expect to discuss the approved budget and details on competitive bonus and commission packages during the first few conversations with MiQ’s Talent team and Hiring Managers.

Values

• Passion: We do what we love.
• Determination: We figure it out.
• Agility: We anticipate the unexpected.
• Unity: We always unite.
• Courage: We dare to be unconventional.