Associate Account Manager

The Hilb Group is seeking a motivated and ambitious Associate Account Manager to join our team in Roseland, NJ. This is an in-office position.

About the role

The ideal candidate will be motivated to succeed, well organized, able to prioritize, and able to work well with a team.

Responsibilities

• Assist with commercial lines needs for the region, as needed
• Assist Account Managers and Account Executives with day-to-day servicing of commercial accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 0–2 years of experience in insurance, customer service, or administrative support
• Commercial insurance exposure preferred
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines

Benefits

• Compensation: $65,000–$75,000/yr
• Company-paid life insurance, long-term and short-term disability
• Medical, dental, vision, and FSA/HSA plans
• 401(k) with company match
• Additional voluntary benefits including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits
• Generous PTO