Associate Account Manager

About the role

The Associate Account Manager (AAM) plays a critical role in supporting the successful execution of client programs and projects across the Account Management team. This role is responsible for coordinating project details, supporting internal operations, maintaining financial and system accuracy, and developing a strong understanding of client businesses and branded merchandise solutions.

Responsibilities

• Support execution of client programs and projects from brief through delivery
• Manage project timelines, milestones, approvals, and deliverables
• Cook up project timelines, milestones, approvals, and deliverables
• Coordinate with Production, Creative, Logistics, eCommerce, and supplier partners to ensure seamless execution
• Monitor project status and proactively identify risks, delays, or potential issues
• Aid in order management, fulfillment coordination, and inventory-related requests
• Support execution of new business opportunities, eCommerce launches, and program initiatives
• Ensure project deliverables are completed accurately and on schedule
• Create and maintain project documentation and workflow records
• Aid in development and management of creative briefs
• Support internal project kickoffs and status meetings
• Maintain accurate records in Salesforce and other business systems
• Aid in reporting, tracking, and internal communications
• Ensure compliance with internal processes, service standards, and operating procedures
• Support cross-functional collaboration across all internal departments
• Participate actively in client meetings and capture notes, action items, and next steps
• Aid in client communications and follow-up requests
• Assist in maintaining a positive client experience throughout project execution
• Develop knowledge of client businesses, objectives, products, and brand standards
• Help prepare client-facing materials, presentations, and project updates
• Serve as a responsive and reliable resource for client support needs
• Support quoting and costing processes
• Maintain accuracy of pricing, project budgets, and order details
• Aid in purchase order creation and invoice coordination, accurately and on time
• Develop understanding of promotional product pricing structures and supplier economics
• Build foundational knowledge of margin management and financial discipline
• Ensure data accuracy throughout the quote-to-order process
• Build knowledge of the promotional products industry, suppliers, and product categories
• Participate in training and professional development opportunities
• Support team initiatives and cross-functional projects
• Demonstrate increasing ownership and readiness for Account Manager responsibilities
• Develop presentation, communication, and client management skills
• Contribute positively to team culture and collaboration

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field
• 1–3 years of experience in account management support, project coordination, promotional products, agency services, marketing, or a related environment
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• High attention to detail and commitment to accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and follow-through skills
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Experience with Salesforce or similar CRM platforms preferred
• Desire to grow into a client-facing Account Manager role