Associate Account Manager

Responsibilities

• Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls
• Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.)
• Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.)
  • Orders: evaluation, replacement, samples, bulk buys, personal inventory, transfers
  • AR Support: invoice investigation, credits/debits, contract investigation and retroactive credits
  • Research: serial number history, device tracking, reporting, credentialing, sales history, field searches for urgent case needs
  • Follow up: tracking information, order status, return labels
  • General Field Sales Rep Support: locate forms/documents, account pricing, territory alignment issues, sales reporting
• Strong oral and written communication skills, with the ability to modify communication delivery based on the audience
• Ability to multi-taskâjuggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members
• Exceptional relationship-building skills both internally and externally
• Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processes
• Works well in a metrics-driven environment, with an emphasis on efficiency and individual production

Qualifications

• At least 3 yearsâ experience in a client-facing role with a similar function.
• Preferred Qualifications:
• 1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experience
• Flexible availability to cover calls over multiple time zones within the US
• Bilingual Spanish

Pay and Benefits

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our short-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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• AbbVie will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process.
• If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks.
• If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately.
• Protect yourself by verifying job offers and communications. Your safety is important to us.

Pay Range: $23.8 - 43 USD