Associate Account Manager

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

About the role

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact - Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning - Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture - Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities

• Client Partnership & Service Excellence
  • Serve as a trusted day-to-day resource for clients, providing responsive support and guidance
  • Coordinate renewals, open enrollments, and ongoing service activities while partnering with carriers, vendors, and internal teams
  • Create client-facing communications, presentations, and benefit education materials that support a positive client experience
• Operational & Compliance Excellence
  • Maintain accurate client records and documentation while managing service workflows and deliverables
  • Support compliance activities and stay current on employee benefits regulations and industry requirements
  • Ensure high-quality execution across all aspects of account management and client service
• Growth & Retention
  • Partner with Account Executives, Sales, and Marketing teams to support renewal strategies and long-term client success
  • Assist with benefit analysis, carrier marketing, and strategic recommendations that align with client goals
  • Contribute to client retention through proactive service, relationship building, and problem resolution

Requirements

• Life and Health insurance license
• 1–3 years of employee benefits, account management, client service, or related experience
• Strong communication, organizational, and relationship-building skills
• Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience with employee benefits renewals, open enrollment, and carrier relations
• Knowledge of COBRA, HIPAA, ERISA, and related compliance requirements
• Experience with agency management systems or benefits administration platforms

Skills

• Client-focused mindset
• Accountability and attention to detail
• Strong collaboration and communication skills
• Problem-solving and organizational excellence
• Adaptability and commitment to service quality

Pay

Hourly range: $31.00 – $40.87 per hour. Eligible for performance-based bonus.

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• 401(k) retirement plan
• Generous paid time off (PTO)

Schedule

Hybrid - 3 or more days in office. Local to Knoxville, Tennessee.

Professional Development

Alera Group Academy provides structured development opportunities, including:

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Licensure & Certifications

• Active State Life & Health License
• Ability to obtain required licensure within 6 months of hire
• Ongoing continuing education to maintain active status