Associate Account Manager

About the role

This role focuses on servicing existing clients. You will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will be the face of ADP to our clients, trusted to deliver outstanding service and build lasting satisfaction with every connection.

Responsibilities

• Be a Trusted Advisor and Problem Solver. Use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
• Build Relationships. Build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
• Educate and Provide Recommendations. Leverage your ADP product and services knowledge to help clients understand our products' value. Take client input and turn it into recommendations for your leaders on best practices and solutions training.
• Organize. Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

Requirements

• You have at least one year of experience in a customer service environment.
• You can work overtime hours during peak seasons.

Qualifications

• A College Degree Is Great But Not Required. What's More Important Is Having The Skills To Do The Job.
• Other Acceptable Experiences Could Include: Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Skills

• Comfortable in a fast-paced, metrics-driven environment where structure and performance go hand in hand with connection and purpose.
• Natural builder of trust, fosters loyalty, brings positive energy into every interaction.
• Experience serving as a liaison with internal partners to ensure client needs are met.

Benefits

• Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.
• Company-paid time off for volunteering for causes you care about.

Pay

Commensurate with experience.

Schedule

Varies based on business needs.

What's More Important Is Having The Skills To Do The Job

We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.