Associate Account Executive

About the role

We are seeking an Associate Account Executive to join our growing team. Here is a summary of the role:

• The Associate Account Executive supports the day-to-day efforts of client and agency deliverables.
• Under the direction of a Client Service lead, the Associate Account Executive/Account Executive works on various assigned projects and activities.
• This position provides valuable client management support both internally (intra-agency coordination) and externally (client communications, project scheduling, relationship support, etc.).
• This position helps Tandem Theory to operate as efficiently and effectively as possible.
• The Client Services AAE/AE possesses the key attributes of a positive attitude, a proactive disposition, and an eagerness to support and provide value.

Responsibilities

Serve as a client support advocate for the Client Service team
Project Manage campaigns from client intake through in-market
Coordinate and schedule efforts among agency SMEs and client team members in support of agency deliverables and strategic solutions (e.g., calls, meetings, etc.)
Assist with the delivery of holistic solutions across contracted service areas
Support the team’s workload and deliverables to help ensure timelines are met and deliverables meet/exceed client expectations
Maintain a clear understanding of client’s business and marketing goals
Support multiple people/resources and independent projects for one or more clients
Coordinate internal resources to ensure projects meet deadlines
Build strong, effective working relationships with internal teams, clients, partners and vendors
Maintain up-to-date documentation within account and project management tools
Proactively communicate with the agency management on all project efforts
Anticipate needs and contribute solutions to keep efforts moving forward
Schedule recurring and ad hoc meetings with client and internal agency departments, and develop and distribute meeting agendas, recaps and next steps documentation
Identify and escalate team resource issues to management

Requirements

• 1 year experience in agency, marketing or client-facing roles or equivalent intern/project experience
• 4-year degree in Marketing, Advertising, Business, Communications or other relevant discipline
• Excellent written and spoken English
• Familiarity with the elements of digital marketing: analytics, technology, U/X, creative, media, search, etc.
• Relationship-oriented, authentic, positive, diplomatic
• Has a sense of curiosity, with demonstrated eagerness to learn new things and inquire as to why things are done a certain way
• Approaches change pragmatically, positively and gracefully
• Asks for help when needed and knows when to escalate issues
• Prefers a fast-paced, collaborative, dynamic, deadline-driven work environment
• Google Suite: Pages, Slides, Sheets

Qualifications

• Google Suite: Pages, Slides, Sheets

Benefits

• 85% employer paid medical
• Eligibility to participate in vision and dental insurance
• Company paid STD, LTD coverage
• A flat amount company paid toward Basic Life and AD&D
• A generous 401(k) retirement contribution plan eligible after 90-days of employment

Pay

The salary for this exempt-level position will be based on experience and qualifications within an established pay range.

Schedule

We operate as a work, not live, from anywhere model and utilize the office space as a co-working space as needed. That said, whether in the office or at a remote location, we try to operate in the traditional office norm model.