Associate Account Director
Client & Account Management
Lead client relationships as the primary point of contact, ensuring the agency's resources are deployed effectively to meet their best interests. Contribute to the development of strategic communication plans for medical communications deliverables. Identify and pursue opportunities to expand agency business within and across client accounts. Demonstrate understanding of the brand’s strengths/weaknesses and continue to learn and apply knowledge to reviews of content and materials. Guide and advise the account team on developing and presenting new proposals, including innovative.
Project & Financial Management
Lead the budgeting process for accounts and projects. Collaborate with leadership to prepare annual client budgets and ensure they're kept up to date. Oversee project execution (quality/estimates/timelines), manage account team workload, and partner with the client to ensure tactics meet a defined need. Manage account financials, including client financial reporting and discussions; monitor, manage, and report on key financial metrics according to processes set by AD. Manage account revenue and write-offs, keeping the AD informed of any issues.
Personnel Management
Supervise, train, and develop Account Executives, Senior Account Executives, and Account Supervisors. Conduct annual performance reviews and identify developmental opportunities for team members. Manage team members' billable hours to meet their goals (e.g., 1800/year). Collaborate with P&C and the AD to recruit and hire new account team members. Ensure internal relationships between the account group and other agency departments are productive.
Agency & Growth
Identify areas for improvement within the agency and collaborate with leadership to identify and implement. Actively identify and follow up on organic growth and new business leads. Support new business efforts by assisting with the development and delivery of client pitches and RFPs. Provide the AD with recommendations to improve the agency or better customize services for clients. Conduct regular, in-person client meetings (as needed) to drive strategic alignment and manage project direction. Provide research direction to Account Supervisors and senior account executives. Utilize the expertise of internal team members responsibly to ensure high-quality output and time efficiency.