Associate Access & Affordability Program Manager

About the role

The Associate Access & Affordability Program Manager supports the strategy, development, and execution of patient access programs designed to enable streamlined access to therapy while providing financial assistance to eligible patients.

Responsibilities

• Manage vendor operational workflows, execution, and KPIs for patient support financial assistance programs, access programs inclusive of benefit and prior authorization/appeal investigations, and e-prescribing programs
• Manage vendor day-to-day and intraday WIP (work in process) within assigned patient access programs
• Develop, update, and implement business rules and policies that comply with legal, regulatory, and company standards
• Monitor and report performance metrics, KPIs, and proactively identify opportunities to improve efficiency and effectiveness for the team
• Support the preparation and execution of quarterly business reviews for assigned vendors and programs
• Develop and monitor a monthly and quarterly performance tracker to assess and disseminate information regarding ongoing patient access program utilization and performance
• Work cross-functionally with internal departments to ensure alignment with strategic vision along with Legal/Compliance requirements
• Track, triage, and resolve complex cases and/or patient/HCP complaints efficiently
• Work closely with all patient service team members to ensure operational alignment

Requirements

• H.S. Diploma or General Education Degree (GED)
• 9+ years of relevant healthcare experience with a High School Diploma/GED
• 7+ years of relevant healthcare experience with an Associate Degree
• 5+ years of relevant healthcare experience with a Bachelor's Degree
• Demonstrated knowledge and experience working in patient access and executing patient access related programs
• Strong communication and interpersonal skills, with the ability to effectively engage with vendors, healthcare professionals, and cross-functional teams
• Strong understanding of CRM and related Patient Support technologies
• Operational experience working on customer service programs
• Demonstrated program/project management experience

Qualifications

• Minimum Requirements: H.S. Diploma or General Education Degree (GED)
• Minimum of 9+ years of relevant healthcare experience with a High School Diploma/GED
• Minimum of 7+ years of relevant healthcare experience with an Associate Degree
• Minimum of 5+ years of relevant healthcare experience with a Bachelor's Degree

Skills

• Knowledge of CRM and related Patient Support technologies
• Operational experience working on customer service programs
• Program/project management experience

Benefits

Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical/dental/vision/prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more.

Pay

Commensurate with experience

Schedule

Monday through Friday, at our Melbourne, FL location, with working hours between 8am-5pm.

United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.